We had triple glazed windows fit throughout the house and a new conservatory roof fit. From beginning to end the service we felt we received was terrible. We were told the work would take 2 to 3 days but we ended up taking another 6 days off work to have all the problems rectified. We had 16 points and all but one were agreed and rectified eventually. A full breakdown of our journey has been submitted to visual and can be forwarded to youselves if you are interested. Unfortunately a few weeks later after completion of the works,which spanned over almost 2 mths, one pane of glass formed a film and air bubbles within the panes of glass which has now been changed. Sadly i would not recommend visual to anyone not even my worst enemy infact we were so disappointed we felt justified in not paying our invoice in full. We were originally going to order composite doors but after the appalling service we received we took our custom elsewhere which we were very pleased with. I hope you take the trouble to discuss this matter with Steve who we felt was totally unprofessional, we did not have a problem with Phil, and he will be able to provide a copy of our List of Problems as there is too much to explain in this review. We dealt with the birstall branch initially but for the defected piece og glass we were told to go through head office and the customer service there was just as bad from being told i was ringing too early 9.15am and that the computer was not switched on, being told they would ring back, which was a general problem throughout the fit, to then telling me the system was down and could not advise when the glass would be available to then just saying they were coming on a particular day without any prior arrangement and i only found that out when i rang them otherwise they would have been coming out to an empty house. The lack of professionalism, lack of customer service, lack of attention to detail and lack of communication is unexcusable for such a large organisation. Thank you for the opportunity to write this review which has barely scratched the surface as to the amount of stress and disappointment we went through

Appalling experience, though end result (more than 3 months after work was commenced) is satisfactory. It is simply not acceptable for a salesman to sell you what you want in order to achieve a sale and then to find the promises cannot be fulfulled. In my view, complete waste of time meeting with a salesman, needs to be with a surveyor. The workmen unable to attend first thing in the morning as agreed, were to ring me half an hour before arrival so I could come home from work and unlock the existing porch to give them access.. It is nothing short of appalling for them to arrive, fail to ring,smash through the locked existing porch and then ring! I was not happy, my son was in bed due to the shifts he works and was woken (obviously much increased noise due to their failure to wait for access). When I got home from work the porch was replaced (though not to an acceptable standard) and NO PHONE CALL ADVISING I HAD NO DOOR!!! - a note was left INSIDE the porch advising they the door would not be replaced for nearly two weeks ! This was on the Thursday before Good Friday, I rang as soon as I got home from work to advise this was absolutely unacceptable but was told the people I needed to talk to would not be available until the Tuesday! It then became evident why the workmen had not contacted me for access - I might have discovered they didn't have a door and stopped them going any further. I was left for some considerable time without an insecure door which undoubtedly voided my insurance. In addition, there were other errors - window openings wrong, plastic instead of glass over door, appalling botched pointing (I had specifically asked that it be redone - it was already botched). Now I have to find an alternative supplier for the rest of the windows in the house which will need replacing fairly soon. The most amazing thing is it seems this company is not interested in the damage it does to its reputation!