I had two jobs undertaken by Clearview last year. One of these was a 3.5m x 4.5m Ultraroof 380 roof fitted to my existing Conservatory at a cost of £16,500. Clearview were not the cheapest but I liked the sound of a managed project and they got my money based on that and the fact that their sub-contractors were all Ultraframe trained. I now have a good new roof but the path to this end-state was traumatic. The roof that was delivered had an incorrect pitch due to Clearview incorrectly transcribing the architect’s direction onto their Ultraframe order form. My old roof was in a skip before this was noticed. A two day/one week job became a three week/month job with my furniture under tarpaulins for the duration while a new roof was made. My first Project Manager mysteriously disappeared and my second went on holiday leaving my two separate teams of multi-skilled sub-contractors to brief me on what was actually happening based largely on their desire to complete the job, get paid and move on.
I ended up a couple of hundred pounds out of pocket due to cleaning costs, purchase of tarps and a cancelled break and had to re-schedule my own painters and decorators. Once the job was completed I had the temerity to ask Clearview management for an explanation regarding communication and to consider reasonable compensation for their mistake. The Contracts Director advised me, through his receptionist, that I could have a written apology if I wanted but compensation was not a Clearview policy as things go wrong in the building trade. I accepted the offer of the letter, as record of statement of fact, which the Contracts Director didn’t even bother to sign.
Be quite clear that if you contract Clearview you are paying for a Project Manager which in my case was worth nothing. Be quite clear that, even if a mistake is made that has nothing to with understandable building snagging, as in my case which was office mismanagement, you will receive nothing regardless of any actual inconvenience and distress caused. In the Contract Director's words “We want to make it quite clear that we do not endorse a compensation culture”
Caveat Emptor: If you want an Ultraframe roof there are many Utraframe qualified suppliers. Ring Ultraframe and get some addresses of trained Ultraframe contracters close to your home. P.S. the roof is great.

After a very shaky start Clearview have provided us with a beautiful sun room. Their Warrington showroom is magnificent, full of ideas and inspiration, but it took a lot of effort to receive any info once the deposit had been paid. Having realised their mistake the company vastly improved their communications and the job progressed smoothly. All the guys doing the actual work were smart and professional. We now have a lovely sun room.

We had new windows and a composite front door installed. There was a few snagging issues, some damage to the plaster under the window sills However we pointed this out and they did correct this prior to leaving. A window was cracked but this was replaced the next day.

The initial fit was completed efficiently although the handle was extremely stiff. We reported the fault, having to call twice to get an appointment. The appointment wasn't kept as it had been recorded incorrectly causing inconvenience a good product spoilt by poor communication for after care.

The whole process was incredibly slick and organised and painless(for me)!!!I cannot praise the whole team highly enough from start to finish. Many thanks to all involved.

Following the installation of a new front door and side panel it became apparent that the glass was not as per our expectation / order. Having contacted Clearview on the day of installation (3rd of August) to arrange resolution of the problem and further chasing on the 16th of August I still await a call back - some 20 days later - this is simply unacceptable customer service and if not resolved soon I will be taking this matter I am now beginning to regret purchasing a new conservatory roof from Clearview - which is currently scheduled to be installed 5 days later than the original installation date I was given - not a great start to phase two of our works but I will give Clearview a chance to hopefully redeem themselves

All the workmen were good. I am happy with the completed products but I disliked the process of planning + comms were dreadful.

The finished product is excellent although this would have not been the case if we hadn't intervened at every step of the build. Major faults had to be reported repeatedly. Surprising/ disappointing given general standards these days.