We were very pleased with this installation from start to finish. The salesman took a lot of trouble to discuss the various options with us and prepared computer diagrams which were very helpful. The time between ordering and installation was as agreed at the time of ordering and the installation was clean and efficient. We are delighted with the result.

We cannot thank 5 Star enough for their service, advice, products and installation, which are superb. We had a new side door and window installed to our garage. With our garage being a composite concrete construction a number of companies said they couldn't help us but 5 Star came out, looked at the works required and produced a plan to make it work. All the checks they carried out were fantastic and we cannot fault the guy who came to install the products. He was so professional and happy to talk through with us what he was doing etc.
Thank you so much 5 Star for a very robust product which makes our garage so much more secure and for achieving what others couldn't. Would highly recommend and will certainly return should I require any more doors and windows.

The measure of a Company is tied to how it deals with issues and there were many issues during the project to replace our doors, windows, guttering and cladding, all of which the 5star team did their best to overcome. Admittedly, many of the problems were caused by supply chain issues , staffing shortages and the COVID environment. 5-star were impacted by these issues which led to too many delays and obvious communication issues/processes  internally.
That said, we are very happy with the end result and it was worth the angst. 
Sometimes difficult to get to the right person .
Overall, I am satisfied and would recommend 5-star against the ‘here today, gone tomorrow’ firms.

To have our patio doors replaced from some rickety old and broken aluminium sliding doors to a modern smooth opening set of bi-folds was ensured to be  worlds different in anyones eyes, but the efficacy and detail of 5 Star’s team has given our lounge, if not our house, a much need update. Every step from concept to completion was well communicated and explained fully. We love our new doors! Thank you.

This was a replacement roof on an existing conservatory, replacing polycarbonate with glass. As with this type of project things are likely to be more difficult than starting fresh. The original glass panels were not quite correct but there was no hesitation in replacing them and adjusting the roof pattern to suit our requirements. This was done at a time when getting glass was difficult due to the pandemic so we are very grateful to 5 Star for sorting this out for us. Fitters and service were efficient and friendly.

The product is good but the installation was a nightmare.
After being told the installation was complete it took a further four hours work by a company fitter before missing parts were fitted and the roof was waterproof.

This is the second time I have had 5-star windows fitted. On each occasion was impressed by the quality of the product. The windows open and shut easily. The attention to detail was impressive.
I have triple glazing on my windows, and have always had difficulty with the old windows when unlocking and opening the windows as the central bar of the triple glazing obscures the central bar of the double glazing. This was not a problem for your fitter as he moved the central bar slightly off-centre, and now opening and shutting the windows is a joy. The fitters did a good job and were very tidy.
Altogether very pleased with my purchase.

Having decided to use a local company to replace our porch and various windows which had condensation in the glass panels we called 5 Star in Kidderminster, the Worcester showroom was shut during the Covid pandemic. The salesperson arrived promptly at the appointed time and was extremely helpful advising on the best way to deal with our various problems. Once our order had been manufactured, which was quite quick considering the lockdown situation, the fitters took 2 days to complete the job. They were prompt, friendly and did an exemplary job providing additional trims and filling pre-existing cracks to give the job a smart finish.
There were some post fitting snags but these were sorted out very quickly.
Throughout the whole process the communication with the office was excellent and timetables were largely adhered to. The entire job was conceived and completed during the Covid pandemic and within its various restrictions.
I would certainly recommend 5 Star to anyone.

From start to finish everyone we dealt with from 5star were friendly, helpful, and did what they promised - what more could you ask! Their surveyor listened to what we wanted and came up with solutions. On the arranged day the fitters turned up on time and installed two doors(one a double door) and very large windows in about 5 hours of hard work.
They protected our parquet floors as promised and cleared up leaving the area spotless. In addition they carefully rerouted tv and satellite cables (which had gone through the old wooden frames) through a brick leaving the plastic frame undisturbed. The windows and doors look great and are a huge improvement on the old single glazed wooden ones dating from 1960. We were recommended 5star by an acquaintance and we are very happy to second that recommendation!

Overall very pleased with the result. Project did however take longer than anticipated due to manufacturing / scheduling issues and hot temperatures which adversely affected the plastering. Great friendly team from all those we had dealings with. Also manged to incorporate bespoke LED lighting which was not part of the standard offering. Would happily recommend & use their services again.

Work carried out quickly and efficiently. Pleased with the products chosen.  Some wider trim required to cover gap between door frame and original floor. Some window buttons to allow windows to be moved to allow cleaning from the inside are too stiff and require a screw driver to move them. Unfortunately we found some old screws lying in the gravel parking area from the old windows, probably when loading the van with the waste.