Had £11k of windows and doors fitted in February 2020 by 5 star. They lost 1 glass unit during fitting, some windows had hardware missing and some windows had the wrong hardware fitted.
The front door was scratched which was touched up and looked worse and 5 glass units were scratched removing adhesive labels. We had excuses for months while they fitted windows and doors for others. The repairs and replacements were finally finished in November 2020.

Happy with the outcome. All staff were patient with our numerous changes from original order. Installation was efficient. All detritus was removed. Would have given 5 stars but only first 10yrs of the guarantee include labour, yrs 11-20, parts only.

I had chosen this company over others because their product seemed superior. The service was uncoordinated (window fitters arrived but scaffolding had not been erected) and schedules were stretched and not adhered to. A window was fitted that was not according to requirements and later a reduction in payment was offered adding delays. The workmen were polite and worked hard and tried to leave the place clean but left me with a feeling that they will do the bare minimum possibly because they are not given all the details of the work required. The product is fine but the 20 year warranty offered with the initial contract turns out to be not exactly that(20 yrs unconditional).

From start to finish everybody involved was very helpful @ professional. Very pleased with the installation.

Delighted with the installation of my new front porch doors & side panels.
The suggested design was exactly what we had in mind & adds a good balance to the front of our property.
The staff who we dealt with were polite, prompt when calling & knowledgable about the product range.
I wanted to carry out part of the work myself, & 5🔯 we’re happy to carry out their part without issue.
The installation was slightly delayed but we were kept informed & given an alternative date for the install.
On the day of installation, the fitter carried out the work very well, the detail & skill were second to none & I consider myself a difficult person to please.
All in all great job, reasonable price, well executed.
Well done 5🔯

Excellent service. Excellent product.  Very clean installation.  Courteous and helpful staff.

We purchased a lovely new front door from 5 Star and from the first visit by the salesman were impressed with the professional yet friendly approach of everyone concerned.
Everything was explained in easy to understand language and I didn't feel pressurised to buy at any stage.
Having placed the order everything happened in a very orderly way with people turning up when expected, being uniformly polite and friendly. I was also impressed by the written comms and always felt that I knew what I was paying for and what to expect when.
The installation went ahead earlier than planned and was completed expertly and with no mess.
We have been very impressed with the whole experience and wouldn't hesitate to recommend 5 Star.

A recommendation from my neighbour prompted my using 5-star and from initial contact, through survey, quotation and installation the experience was first class. Would both use again and recommend to others. Thank you.

The fitters worked solid each day from Tuesday to Friday with no breaks. They both are a great asset to your company and as such should be rewarded accordingly.

I was given good sales advice before choosing the right type of conservatory roof materials, at the budget that I had agreed to, and their price promise was indeed honoured within the 90 day price hold period following the issue of the quotation letter.

There was a delay before installation, but not an unreasonable one under the current uncertain economic circumstances, and an installation programme was agreed, this did in fact change but not massively, you need to allow 1-2 weeks from start date to completion.

The contractors carried out the work in a professional and friendly manner, my only recommendation would be to ask 5 Star to ensure contractors advise you by text / phone call of their approximate arrival time in advance, so you can ensure you are at home.

Overall, I would recommend 5 Star as a reputable company, and I am pleased with the new construction in my home.

We ordered a new front door and 2 windows and when it came to the installation, we were informed by the fitter that one of the frames was missing. Despite making numerous calls to the company, no update was forthcoming or more importantly, no apology. The emphasis was firmly on our part to find out what progress, if any, was being made. After 3 weeks and a visit to the store to enquire what was happening, an emergency order was made to replace the missing frame. The replacement frame was fitted and we were informed by the fitter that the original frame had appeared - no one at the company informed us of this, just the fitter. Whilst the work has been carried out to a reasonable standard, the customer service seems sadly lacking.

I had used 5 Star Windows previously and was impressed with the service so, when I needed a new front door, I obtained a quotation. The Designer was very thorough in his approach and gave plenty of information for me to make an informed decision. The Surveyor was equally diligent and keen to ensure I understood each option and feature chosen. The day of installation came around quicker than expected and it was completed without a hitch; our fitter made sure every detail was attended to and a very high standard of finish was achieved.
Having used 5 Star Windows before, and recommended them to neighbours, I would have no hesitation in doing so again.