Right from the outset we were told they rarely use sub contractors, however this was simply untrue as the majority of the work was carried out by poor quality subcontractors.  This resulted in numerous secondary visits to remedy problems. In addition the roofing sub contractor disappeared for three days! The completion date that was set and agreed at the beginning was missed due to all the delays. It was a painful and stressful experience.

Excellent service and workmanship throughout,  conservatory built as per contract and all within promised dates. Appointments all kept as agreed. Office staff efficiently advised of supply and progress.
This company is worthy of its 5 star name and has restored my faith in good workmanship. I would recommend them to anyone wanting a 5 star product and service. 

We have recently had our conservatory roof and windows rebuilt after tree damage. It's a very odd shape but didn't prove a problem to 5 Star. We were kept updated as to when the work would start and the lads that came were here for 2 days fitting and finishing. Everywhere was immaculate when they had finished and the conservatory is of good quality. Well done 5 Star, thank you.

After a horrible botch job by another company, 5 Star saved the day. Excellent communication from start to finish and the door is now perfect. Took another 3 months from ordering to fitting as it was a special order door, but totally worth the wait, the door looks fantastic. Really clean fit and finish, wouldn't hesitate to recommend.

Very good experience with 5 Star Windows starting with the sales rep who was friendly, not pushy, and gave helpful advice and a more competitive quote than other companies we dealt with. The fitter who installed the front door did a professional job, taking his time to make sure he was happy. Nice to get a follow-up call from the managing director to check we were happy and reminding us to return the 20-year guarantee. Would recommend.

The roof with two big glass windows made the conservatory looks brighter and flood the space with natural light, the uPVC structure is nice also can keep home warm.

So good things first. The bi-fold doors and triple glazed windows are good quality and after a 13 month process (order to completion) are now fitted correctly. Communication with the company was friendly which was just as well because there were many phone calls. Eventually our particular installation was escalated and we did feel they were working hard to resolve issues. So what went wrong. We had 4 triple glazed units, 1 double glazed unit and a bi-fold door fitted. The estimate to install was 2 days! I have literally lost count of the number of days it has taken. Different fitters arrived at various times and most left with the intention of updating the installation team at 5 Star of all outstanding problems, some very significant. However, almost every time I contacted the installation team they seemed to always need a comprehensive update from me which was extremely draining. So there was a gross under-estimate of time required to fit and poor communication between mobile fitting teams and the installation department. Fitting problems. The 5 star fitters could not fit the beading to the triple glazed units to a satisfactory standard. 5 Star eventually arranged for Conservatory Outlet fitters to complete the job and the second fitter they sent did complete the work correctly. This was the primary issue, but there were many other secondary issues. Summary. As I submit this review we are happy with the end result, but disappointed with the process.

From quoting to fitting a professional and cheerful service from all involved. Love the new look windows which now blend in with the colour of our brickwork and make our dormer bungalow look pretty and updated. Attention to detail and fitting by the trade team including sorting out any minor fitting issues were dealt with promptly and efficiently. Phase two of our upgrade will be due to start soon and we will definitely be using 5 Star and their trade team to finish our home.

We were impressed with the Worcester showroom and the products on view so with a 20 year guarantee on offer we signed up and paid deposit. Delivery was quicker than quoted and installation promptly carried out. All looking good. It then took over three weeks before any paperwork including the 20 year guarantee was sent out. To our dismay this does not simply apply to the product but to qualify the original property owner must remain in residence for twenty years. We were informed that "it is non-transferrable as the conduct of the new owner could not be accounted for". Despite a clause stating that "in the event of abuse, misuse, neglect etc., the guarantee would be void". We have been offered "a one-time concession" but remain disappointed feeling compromised.

We had a door previously supplied by 5star and we wanted to replace another doors situated nearby and to match the existing door.  5star took every care to match it.  They arrived on time, installed the door and cleared up everything and took the old door away.  Excellent service.  Would only use 5star now.

From the beginning of the process communication was relatively poor, but once fitting eventually began we were quite happy. For the first day that is. During the second day of fitting there was an issue with the front door, which we were sold as one of the best on the market and at a cost of over £4000. This then put a delay on our bay window being finished too and all of the interior work to put right plaster that had been damaged etc. No problem said the fitters,  we’ll be back tomorrow. The next morning arrived and one fitter arrived to collect his ladder and to tell us that they wouldn’t be completing the work and that they were now both on holiday that week. I then contacted 5 star windows and spoke to Andrew who assured me that someone would be round on the Monday to rectify these issues. From that date, it took approximately one month for the work to be completed and many different people from 5 star attending our property. Prior to the windows being completed, we were offered several amounts in compensation, ranging from £371-£1000 if we signed to say the job was completed. We rejected this offer. Eventually we were told that there was nothing more that could be done to make our bay window look better, so we admitted defeat and signed anyway. We were again told that we were entitled to compensation and were told someone would be in touch. A week later, we had heard nothing, so I made contact and was told they weren’t aware of this promise. We were eventually offered £250 by way of compensation, but told that we could not leave negative reviews if we accepted this. We have chosen not to accept the amount and to ensure that others are aware of the questionable service received from this company.

Premier windows provided an excellent service from start to finish, from the advice they gave from day one, the timekeeping,  and the professionalism from the fitters really was second to none.
I feel confident that if we have any issues with the windows/doors that they would be resolved in no time.
I wouldn’t hesitate in recommending premier windows to everyone