Really pleased with James and the team. Good communication throughout. The windows were carefully installed into an old property and the finishing work was just what I wanted. Happy customer!

Really pleased with our new conservatory, the job was carried out in a professional manor, on time and to a high standard. We now have a room we really enjoy using, both in winter and summer

Everyone we spoke to/wrote to at Trademark were polite and helpful, from initial enquiry, through quoting, installing and right down to small snagging issues which were resolved fast and pleasantly. We are delighted with the work, which was completed in a timely fashion. the installers were tidy and methodical, so no mess left. Wish we had not put off getting the work done now!

Every one of the teams involved in the Building work were 1st class in their conduct, professionalism, and finished work, including the "snag" man. We are delighted at the build.

However we were very disappointed in the attitude of the customer service we received. It seems like the customer is always wrong unless proved otherwise. I suggest certain members are put on a customer service course.
Also, I would like to know why the "Test Dig" (if one was carried out!) didn't reveal the extra work and cost involved before work commenced.

Really good company to work with and the fitters are very professional with the installation work which is done without disruption to owners or neighbours and the site is left clean and tidy.
Thank you Planet

This is our second set of windows ordered and installed by Bon Accord. On both occasion the have turned up on time and carried out the replacements with very little up heavily . The go above to ensure the work is completed to the highest standard and customer is happy. I will use again

We are delighted with our conservatory and porch, built by the team at Visual Conservatories. Everyone involved in the projects has been friendly, professional and efficient. A great product at a competitive price, supported by good customer service.

Old front door taken out and new front door fitted, all within a couple of hours by fitters John and Dan. Excellent service provided by both fitters who showed how experienced they were in the way they carried out the installation. Very tidy after they finished the job and there was no mess left whatsoever. We had windows replaced by Pennine some 20 plus years ago and it is good to see that skilled workmanship has been maintained.

The most positive aspect is the finished product but the process of getting there was difficult to say the least. There were several accidents/problems and although they were eventually corrected, the communication between the office, ourselves and the contractors was very poor. We were given dates for work to take place, when no-one turned up and although this was to be expected due to the pandemic, there was no contact from the office to advise us of this, meaning we stayed in all day expecting someone to turn up when they did not. In discussion with a director from 5 star, he did explain that they are going through an expansion phase and were making system improvements. There was also some goodwill shown to us due to acceptable deviations from the contract. However, we would recommended using 5-star based on the finished product but they certainly need to improve their management systems.

From the service and planning in the showroom, to the surveyor and the fitters it is a brilliant company to deal with. Prices are competitive and the products are excellent. They have good ideas and solutions and don't try and push the sale. The fitters themselves are brilliant and turn up bang on time and work quickly and tidy up so well after themselves. have used them twice in the last year for windows and patio doors and will use them again for other work in the near future.

Very happy with the work that was carried out, workmen worked very hard in snowy conditions and did a great job of the roofline. 

The work was excellent, sales and info from the office most professional. I am extremely pleased with the work done and the end result. Praise to Toby and team for the work on-site. Superb.