We made some initial enquiries about changing our conservatory for an orangery and were given time to really consider what we wanted without being pestered.Once we had decided every step of the process was explained to us. Everyone involved both in the showroom and the people who came to our home to do the work were highly skilled, friendly and polite. Despite minor problems caused by the pandemic the process ran smoothly. Issues discovered as the building progressed were quickly resolved to our satisfaction. We love our new orangery and recommend Clearview.

My new front door from TradeMark has transformed my house! My old door was wooden and became swollen when it rained, making it very hard to open and close. My new composite door opens and closes like a dream and feels incredibly secure. The service from TradeMark was exceptional from start to finish. I would highly recommend them both for their product range and for the service they provide. I can't wait to be in a position to buy a new back door from them!

Very professional and friendly. Always turned up when they said they would. Final job completed to a very high standard

I had upstairs windows at the rear of the house replaced due to the original brown UPVC windows fitted in 1994 had been destroyed by the sun as the back of the house faces south. The windows had been fitted by Staybright who no longer exist, I am hoping the new windows are better quality UPVC, they have a bigger air gap so should have better thermal insulation and the frames are sturdier. The fitters did a good job with no mess and I did not need to do any decorative repairs. The whole process went to the timescales given and communication from 5 STAR was good.

Had a conservatory recently built by this company. Absolutely brilliant in all respects. I could not recommend them more highly.

We contacted TWC about installing a french door having been let down by another company and they sent someone out the same day. After agreeing the details, he arranged for a surveyor to visit the next day and within a month, we've had our doors fitted by the amazing Jostin. Have to say that the whole process has been easy and that the work done by Jostin was second to none. He had to cut out the opening in the brick work and block work, install lintels and then insert the french doors and make good, plaster, install a threshold and fix skirting. He's the person to have doing your job if you get him, he's an outstanding tradesman, nothing was too much trouble. It's great having one person who can do all of the work without having to get separate tradesmen. It took only three days to complete all of the work. Just bear in mind, we were waiting on the previous company more than 6 months who kept putting us off. TWC are an excellent company to deal with in our opinion.

Bon Accord Glass fitted back door for us and as always the fitters worked efficiently and tidied up afterwards. We would recommend them to anyone.

Another excellent installation from Eden windows. Our installers Steve and Adam did a fantastic job with our new bifold doors, they look superb, let in so much more light and are super easy to operate. Very good quality doors too. The guys were very efficient, friendly and polite and gave a good, informative  demonstration of how to use the doors. They left everywhere clean and tidy and it was a pleasure to have them in the house. Thank you,both, for a brilliant job. Very happy customers. 

Had an Orangery fitted by Pennine in 2016, all seemed OK. However, 2018/19 we had heavy downpours of rain and that's when the problems began. An 'engineer' was sent to investigate the leaking issue and 6 weeks later workmen arrived to rectify the problem. Roll on to 2021/22, terrible downpours and orangery yet again pouring in and flooding the inside area, due to the water penetration and saturation of the walls and floor the plaster has completely cracked and the floor tiles are lifting (their warranty does not cover internal damage to your fixture and fittings). I have been waiting for over 7 weeks for an appointment to be scheduled for another investigation as to why it is still leaking, it is impossible to have a resolution to the problem without the initial visit and the Afterfcare Team cannot determine when that will be. "Pennine's reputation is built on delivering the best possible products and customer service'. Maybe that statement is questionable for a customer who's installation has been leaking since 2016 and aftercare falls short in communication with customer and timescale in solving the issues. 20 year guarantee - beware - the first 10 years labour and parts are covered - any problems beyond the first 10 years you as the customer will be responsible for the payment of labour, keep this in mind in relation to the time you need to wait to have issues rectified. Disappointing as a customer who buys a product because of the 'aftercare' promise only to feel let down by its implementation, only to be asked by the Company to be patient - 2016 -2022 how patient do they want customers to be?!!
After having read through the 'good' reviews maybe installation of windows and doors is their forte - not so great when you read the ones about conservatories and orangeries - such a shame that the AFTERCARE is so disappointing. STEVEN at aftercare I notice you get a positive mention for your aftercare service and professionalism - get in touch ASAP!!
REPLY BY PENNINE:
Thank you for your feedback.

It's disappointing to read that you're not happy with the Aftercare service you've received.

Checking our records we can see that you first notified us of a fault in 2017 and we visited shortly after to repair your conservatory under your guarantee. There was another report in 2020, and again, we attended your property and administered a repair under the guarantee that we offer all customers. We (Stevie) spoke to you on the phone today to book your repair in for the next available date and we're pleased that we booked you in for the first week in April.

We're pleased that the vast majority of our customers are patient and understanding with us and we do also appreciate your feedback as it helps improve the service we offer to our customers.

Thanks again for your feedback.

Pennine Home Improvements
My reply and may I add still waiting for an appointment:
Thank you so much for your reply it is much appreciated. Yes indeed you did visit on 2017 to 'fix' the leak, and again in 2020 and now yet again (I hope)in 2022 addressing the same issue, so obviously the problem still exists, therefore you must appreciate how frustrating it is for me, the customer, to have to keep 'trying' to contact the AFTERCARE Team to have this problem resolved once and for all - then we will all be satisfied. Reading past reviews and the complaints therewith - it is the Aftercare procedure that is frustrating and disappointing. Of course people appreciate that installations can go wrong, and in reading previous reviews I can only determine from these reviews that, as customers they have been very understanding and patient, however there comes a point i.e. after re-scheduled dates, no shows, long waiting times and the problem still existing after attemps of rectification that frustrations can become strained (on both sides). Yes you have re-scheduled a date for April, however, my first scheduled date was 1st March 2022, which was abruptly cancelled 2 days later, I was informed (by text) that Pennine would be in touch and that I would be given an investigative visit in March to ascertain (again) why the organgery is still leaking. I have sent numerous emails which have not been acknowledged, therefore I telephoned the AFTERCARE number and was gleeful that someone actually answered, however Stevie you were at that present time unable to give me a visit date as you did not have a 'schedule' for bookable visits?! I received a text message an hour later informing me that a visit had been booked), I look forward to my forthcoming visit on 7th April (fingers crossed). Customers do not want to complain they would much rather not have cause to, it really should not be necessary to chase and plead for an AFTERCARE appointment to have their faults rectified - a good AFTERCARE service is essential Pennine for a successful company to keep thriving - the company has been in existence for over 40 years and you have many happy customers, the bug-bear is the vote of no confidence/satisfaction in accessing the services of the aftercare team!!!
HOW PATIENT ARE CUSTOMERS EXPECTED TO BE OVER A PERIOD OF 6 YEARS AND STILL THE PROBLEM EXISTS.

Very quick and efficient service. Fuss-free, no messing about on pricing. I had two very large windows replaced which they did in a morning. The installers left my house very clean and did an excellent job.

Had a new front door and new sash windows fitted in 4 rooms, all done quickly and efficiently by the fitting team who made sure to clean up the mess afterwards and did a good job of patching up the bits of damage caused when removing the old windows. Only criticisms are that the initial fitting date was a couple of months later after the survey than I was originally led to expect, and there was an arch window to go over the door that wasn't ready at the same time as everything else and there was a wait of several more weeks for that final bit of work to be finished.