01 Jul 2022
Quality products and fitting
We ordered a new front and back door, and we’re given great choice and could use a nifty gizmo to visualise how different front doors would look on our property. This meant we could make a choice and buy with confidence.
Everyone who was involved from the initial salesperson to the surveyor, installers, builders and office staff were really helpful and accommodating.
The end result is new doors that we couldn’t be more pleased with and a stress free process to getting them!
Would recommend Bon Accord Glass to anyone!
Everyone who was involved from the initial salesperson to the surveyor, installers, builders and office staff were really helpful and accommodating.
The end result is new doors that we couldn’t be more pleased with and a stress free process to getting them!
Would recommend Bon Accord Glass to anyone!
Judith KellyreviewedBon Accord Glassfor
Doors
29 Jun 2022
Almost Very Good
Initial quotes wholly overblown by unnecessary exaggeration of total cost but eventually the sales man came to a more agreeable cost albeit still expensive, but I was expecting that as I wanted a quality job. The survey was excellent and the surveyor was very knowledgeable and explained everything to my understanding. The fitters were prompt, skillful and worked well explaining all as they went along. They were very tidy and created the minimum of disruption. The windows and doors are of the highest quality and look and operate superbly, although some minor adjustments are required.
The gripe comes with the aftercare - it was not explained to me just how expensive it would be to obtain a copy of one key. Unfortunately the front door came incomplete with its weather rail missing and so far it has taken three phone calls to chase up progress. The Rail is now promised for arrival at 5Star on Fri July 1st with fitting the following week (to be finalised). Sorry but this should have happened days ago without my prompting.
The gripe comes with the aftercare - it was not explained to me just how expensive it would be to obtain a copy of one key. Unfortunately the front door came incomplete with its weather rail missing and so far it has taken three phone calls to chase up progress. The Rail is now promised for arrival at 5Star on Fri July 1st with fitting the following week (to be finalised). Sorry but this should have happened days ago without my prompting.
Raynor Recordreviewed5 Star Windows & Conservatoriesfor
DoorsWindows
29 Jun 2022
Could have been better
Very hit and miss from the start, think lack of communication and several different fitters made it a not so happy experience.
Darren Field reviewed5 Star Windows & Conservatoriesfor
Windows
29 Jun 2022
Great Company , Recommended
We had our old upvc front door and side panel replaced with new far better quality items. The attention to detail was excellent throughout the sale and fitting .We had to change the installation dates twice due to force of circumstance and we were catered for excellently . We are thoroughly pleased with the service and installation and we thoroughly recommend 5 Star Windows and we will use their services again .
Brian Owensreviewed5 Star Windows & Conservatoriesfor
Doors
28 Jun 2022
Replacement windows
Good correspondence very efficiently in completing the work very tidy . Happy with product as exactly as informed Would definitely recommend to other people. A** performance all round
Mrs Lesley Goddinreviewed5 Star Windows & Conservatoriesfor
Windows
28 Jun 2022
Highly Recommended
Had new windows and back door fitted.
Excellent company from the salesman to the fitters.
Highly professional job carried out by the fitters (Raymond & Robbie) who work to a very high standard, keeping the area clean and tidy at all times.
Have absolutely no hesitation in recommending Bon-accord Glass.
Excellent company from the salesman to the fitters.
Highly professional job carried out by the fitters (Raymond & Robbie) who work to a very high standard, keeping the area clean and tidy at all times.
Have absolutely no hesitation in recommending Bon-accord Glass.
James BarronreviewedBon Accord Glassfor
DoorsWindows
28 Jun 2022
Excellent Service throughout
From our first telephone call requesting a quote to the installation of the windows we could not fault Eden Windows at all. The service we received from the office in arranging a quote and subsequently adjusting to better other quotes was superb. The installation team were fantastic made a really good job of fitting the windows and making good, they look brilliant. We are very happy to have Eden Windows signboard on display in our very large window and would highly recommend them, we will certainly use them again.
Teresa EvansreviewedEden Windowsfor
Windows
27 Jun 2022
Perfect
Can’t fault this company or product received at all
Super happy with installation
And they hoovered !
Will definitely be back
Super happy with installation
And they hoovered !
Will definitely be back
Dianne Gibson reviewedBon Accord Glassfor
Doors
24 Jun 2022
New back door
Workmanship of highest quality great looking back door workmen arrived on time done job to highest standards would highly recommend your company
Craig Gibson reviewedBon Accord Glassfor
Doors
23 Jun 2022
Great finished job but Project management not great
We are very happy with the finished job, timings of different tradesmen and communication could be improved.
Although a clear schedule of work was created at the beginning, when timings changed it was never updated, leading to confusion between tradesmen and us as Customer.
Sign-off, and prior putting right of minor defects also very thorough.
Steve Knowlesreviewed5 Star Windows & Conservatoriesfor
Conservatory
23 Jun 2022
A happy customer
Extremely delighted with my orangery from Visual. I found the team of guys very polite, professional, hardworking and helpful. I’ve had many compliments on the finished build and would have no hesitation in recommending them.
Christine StroyanreviewedPrivate: Visual Conservatories, Windows & Doorsfor
Orangery
23 Jun 2022
Replacement windows doors.
Fitters were pleasant worked well and answered and explained any queries I had . Left worked on areas clean and tidy . Very pleased with the quality of Windows doors and the workmanship .