Very good experience with 5 Star Windows starting with the sales rep who was friendly, not pushy, and gave helpful advice and a more competitive quote than other companies we dealt with. The fitter who installed the front door did a professional job, taking his time to make sure he was happy. Nice to get a follow-up call from the managing director to check we were happy and reminding us to return the 20-year guarantee. Would recommend.

The roof with two big glass windows made the conservatory looks brighter and flood the space with natural light, the uPVC structure is nice also can keep home warm.

So good things first. The bi-fold doors and triple glazed windows are good quality and after a 13 month process (order to completion) are now fitted correctly. Communication with the company was friendly which was just as well because there were many phone calls. Eventually our particular installation was escalated and we did feel they were working hard to resolve issues. So what went wrong. We had 4 triple glazed units, 1 double glazed unit and a bi-fold door fitted. The estimate to install was 2 days! I have literally lost count of the number of days it has taken. Different fitters arrived at various times and most left with the intention of updating the installation team at 5 Star of all outstanding problems, some very significant. However, almost every time I contacted the installation team they seemed to always need a comprehensive update from me which was extremely draining. So there was a gross under-estimate of time required to fit and poor communication between mobile fitting teams and the installation department. Fitting problems. The 5 star fitters could not fit the beading to the triple glazed units to a satisfactory standard. 5 Star eventually arranged for Conservatory Outlet fitters to complete the job and the second fitter they sent did complete the work correctly. This was the primary issue, but there were many other secondary issues. Summary. As I submit this review we are happy with the end result, but disappointed with the process.

Excellent service all round. I needed a new kitchen window. Appointments were made and kept, the whole process was efficient and pricing etc made transparent - no hidden costs and everything explained. The fitters made a fantastic job and left the place spotless, and the whole process, from the initial contact to the job done was completed in a very short time. I can't thank them enough and wouldn't hesitate to recommend the company to anyone.

Excellent from the beginning of the project to the finished conservatory. We were kept informed all the way with each step of the build. They were courteous and mindful of our property and kept tidy at each step. We would highly recommend Clearview and we are delighted we chose them

We recently had a replacement conservatory fitted including a new flooring. The workmanship throughout was very good and the work staff friendly who informed us of what they were doing as the job went along. The only let down and for not marking five stars was the office admin and ordering. There we a couple of date changes and a couple of finishing strips were ordered wrongly (twice) and the fitter had to come back again. I think the office admin need to sharpen up as they are letting the side down!
However, I would probably still recommend West Yorkshire Windows.

We are extremely pleased with the french doors and windows, excellent quality.
We were particularly impressed with the attention to detail for the fitting - the trims and finishing touches were really good. This extra care and detail has made the difference and we would definitely use them again.

Front door and patio doors fitted by Chris and on time. He was very tidy, courteous, friendly and knowledgeable about the products. He explained every step of the installation process clarifying with us any problems that may have arisen due to our house walls not being true which we took on and accepted. Would highly recommend Chris.

I selected BAG because their pricing was good and the product that I saw in the showroom was good.  The delivery was as expected and the 2 lads thst fitted the doors were very friendly and did a great job. We noticed that the doors didn’t line up completely and there was a small chip out of a handle, BAG turned up the next working day and corrected everything. Fantastic customer service and I can not be happier with the patio door.

Excellent service from start to finish, from salesperson to fitters , very professional and very friendly.
Great customer service.
Completely stress free , very tidy job , efficient and no mess whatsoever.
Would certainly use Bon Accord Glass again in the future , they would be my first port of call .
Happy satisfied customer.
Thanks to all the BAG team.