We were very impressed with the products when visiting both the Worcester and Kidderminster showrooms and having read the reviews had high expectations. However we had a new Aluminium back door, new porch windows and a Palladio front Door fitted on 24/8/2022.  The new Palladio door arrived with a damaged handle, and the Aluminium door had a large chip on its face and a very poor attempt to repair had been undertaken. This  chip was not noticed until fitters had left. On further examination off the read Aluminium door it was evident that it had not been finished very well and the white silicone used to seal around the door was very badly finished. On examination of the Palladio door it was identified that this had been damaged on the bottom. 5 star were contacted and the service managed came and inspected the next day. To say he was not pleased is a bit of an understatement, he completed a report and offered a repair, which we accepted on the rear Aluminium door, but not the Palladio, as this is a very expensive item.  Negotiations for a replacement were undertaken by 5 star and the supplier, and two be fair 5 star were excellent in pursuing this, however it did take months. The final outcome was a new door Palladio door was fitted and the poor fixing/finishing  of the porch frame was resolved. The rear door was professionally repaired and now looks very good. after its original instalation.inally today the replacement handle was fitted so some 5 1/2 months. The finished product looks very good but its been a very long journey to get here.

Having used 5 Star for replacement windows and doors over many years I can commend them for their professionalism and their products.  As for the former, they provide helpful advice, always turn up when they say they will and know their trade (skilled fitters); as for the latter there is a good range of good quality products.

Perfect experience.Clean,friendly fitters. Lovely job well done. Two happy workers who could not do enough to please us. Will recommend your company to anyone who asks. Thank you 5 Star.

We ordered a large number of casement windows and a patio door. Upon installation there were a number of blemishes in the glass and minor defects in a few of the frames. It would have been best if these could have been identified before the installation took place. These resulted in a number of units having to be replaced.
The installation team were efficient and there was no issue with replacing the defective items. However, it took a long time for the replacement units to be available and communication was poor around the timescales for this.
Overall, we are very happy with the quality of our new windows and patio door - no more draughts through ill-fitting wooden sash windows!

We were very happy with the professional service we received from everyone involved at 5 Star from our initial enquiry through to completion of the work involved. We were really pleased with the quality of our new windows and doors and with the excellent work carried out by the fitters who managed to remain cheerful throughout the bitterly cold weather conditions experienced at the time of installation. Thank you!

Staff were helpful and friendly, from sales team to fitters. Gordy came and fitted our back door and did a fantastic job. Would recommend them for their work and customer service. Very happy!

What an amazing installation! We’re so pleased with our new Conservatory. Particular praise to Jamie the fitter, and Paul Ogden for co-ordinating the whole process. With the addition of the log burner, it has become our dream space in winter and summer, particularly with the special glass.. Thank you Clearview!

We cannot fault the installation of the windows and doors. All the employees involved with our purchase were courteous, and made us feel part of the 5-Star family. Our house is very old, and that does bring difficulties for anyone working on it. This caused no concern for the installation team, who were very experienced on all types of property. We are very pleased with the whole experience and would not hesitate to recommend 5-Star to family and friends.

5 Star were recommended to us and we are extremely pleased with the result.
We had a new back door and 2 windows upstairs. They were fast and efficient and extremely professional and the workmanship is of a high standard. We were kept informed throughout the entire process.
Hoping to get our conservatory roof replaced next year.

Very pleased with our new front door from BAG. The fitters, David and Jim did a first class job(as always), knowing how particular these guys are, having had them install, windows/ door
 at previous house. Salesman and surveyor also first class and explained what was needed.
Would highly recommend BAG.