Orion Windows have been excellent from the initial contact to the finished job. There was never any pressure to buy, the sales person was polite, discussed options but at no time pushed for any decision. The Surveyor who called was again excellent, friendly and explained everything. The fitters were excellent, they were both very polite, friendly and did a very professional job. They explained everything about the fitting, and answered all our inquiring questions. Each evening we received a short call to make sure we were happy with how it was going and if we had any questions. Orion Windows were recommended to us by a number of people who had various different works carried out. I would highly recommend Orion Windows.

I had reservations after the first days work so rang the company, their customer service was excellent and put my mind at rest. Everything is fine and any queries have been handled promptly and efficiently.

Slow to respond to initial request for a quotation, but thereafter everything was excellent.

Generally speaking, the process from the initial salesman visit to the installation of the windows was good. The only problem that occured during the process was the fact that the salesman missed the cost of scaffolding from his initial quote (he had already noted that it would be required). This meant that following the site visit by the surveyor we were told that the price we had initially agreed was no longer valid and a significant additional cost would need to be added. Regarding the installation itself, the staff turned up early and began work straight away. I had been told that the job would take 2 days but they remained on site until the full job had been completed (meaning they completed approximately an 11hr shift). They must be commended for their work ethic. Aside from the issue mentioned above, the company were good to deal with and dealt with any questions/queries as required.

13 windows replaced and front of house lower section Facia / guttering etc. Whole process went well from start to finish. The only unfortunate incident was slight damage to a Bureau located well away from the windows. Must have been damaged by carrying in or out of the room the window frame. (Majority of the work was done from inside). We did report this to Damian at 5 Star Kidderminster who offered us a token £50 recompense, which we have not claimed yet. All staff were friendly and approachable. Fitters were on time and efficient.

Very pleased with both door and installation.

Excellent Product + Installation Friendly Professional Fitters

I was impressed with the team's work-rate, and the way they tidied up after themselves. I would definitely recommend Orion.