Fitters had just left and when cleaning up the kitchen, I discovered damaged tiles on the kitchen window sill and scored worktop where a piece of electrical equipment had been laid. No protective cover had been used over the kitchen sink/drainer or floor. I drew this to the attention of HWC via email. The installation manager arranged to visit to inspect the damage. On another occasion he arranged to return to undertake some remedial work but failed to turn up. An oversight + apologised. My experience has been very disappointing subsequently and a protracted process to agree compensation for the tiles and worktop damage has just been completed. I chose HWC due to their claimed high customer satisfaction and quality of product /service. Their website claims to have some of the best fitters in the area. Clearly this is not the case. The installation manager overseeing the installation has verbally apologised confirming this should not have happened. However despite emails being copied to HWC senior personnel,(incl installation director) I have received no written apology from anyone.The resolution of the subsequent damage to my property being left to the Installation Manager who was supposed to be over seeing the project on each day. At the time I was impressed that the installation manager called during each of the 2 days whilst work was underway. However it would seem the purpose of such visits had little effect on the work in progress or that to be completed. I am advised that the 3 of the 4 fitters involved no longer are employed by HWC.I regret placing my trust in HWC in what has resulted a very expensive and stress full experience. As an unhappy customer I feel HWC cannot afford to rest on their laurels, celebrating how well the business is doing, when one failure can wreck the whole organisation. In respect of HWC senior personnel, it would seem delegation to those responsible is the easy way out. Ownership at a higher level clearly absent from my perspective.

Excellent all round service. Very pleased with the results.

Exceptional workers who fitted windows and doors. Very friendly and considerate, nothing was too much trouble. Would recommend unreservedly!

Very pleased with products.

Brilliant Fitters

Service was excellent, very pleased with windows and doors. Would recommend fitters, plasterers and quality of work. Surveyor was excellent and made sure work was done to high standard.