Excellent service through out.

This feedback relates to the windows and shutters we purchased from Eden. Some of the windows arrived with a different spec to what was ordered. Patterned glass was delivered for the top sections. We had not asked for this and indeed the order form that went to the factory did not specify this. We then had to wait a number of weeks before the correct glass was delivered. The Shutters took 8 weeks to arrive. After inspection the fitters realised there would be a problem fitting them into the window reveals. Basically they did not fit and it appeared that the survey had resulted in incorrect measurements. Bearing in mind children' bedrooms were involved, curtain poles and curtains then had to be refitted to allow time for the surveyor and Eden management to decide on a way forward. The fitters kindly refitted the poles for us. Surveyor came back to check and managed to find a way forward involving a "picture framing" solution. Fitters returned 2 weeks later and all went well. Fitters were excellent. Communication between them and surveyor was poor. Even when they arrived the 2nd time to do the shutters they had not been briefed on what the solution was! Product is good. Compensation for inconvenience caused was a paltry £100. On an order of £9000 I found this to be an insult.

We would highly recommend Ecofit Windows & Doors from start to finish!! From Paul giving us the quote, Garry finalising the order and the installation team of Paul, Wayne and Garry. They were exceptional!! Nothing was too much trouble. No mess left. Cleaned up after themselves. The work was of a very high standard. A great bunch of guys and would not hesitate in recommending them to family and friends. A 5 Star job!!

The Lakeland Verandahs fencing product that we used on the contract was easy to install, each component was straight forward and more or less self-explanatory for assembly. The finished product is quite effective and both the client and the residents of the properties where the fencing was installed are very happy with the overall installation.

Excellent service and installation.

Bon Accord undertook the challenge of building our home extension including demolition of existing structure and concrete foundations. They were professional, courteous and kept us informed throughout the whole process. They were a one stop shop of skilled workers. We are very pleased with this addition to our home. It’s our favourite room in the house!

Thank you, showroom was relaxed with no pressure. Communication throughout was good. Fitters punctual and worked tidily.

Staff were punctual,well mannered and tidy. They clearly showed their expertise and high standards of workmanship. I am extremely satisfied with Visual Conservatories, Windows & Doors and will certainly consider them for my replacement Front Door/Window.

This project was for an orangery extension. Overall, we are extremely happy with the end result which is exactly as we hoped for. However, there were a few 'issues' along the way that could be improved. The first issue was the ordering of the glass. 6 out of 8 glass units that arrived were incorrect - 4 should have been fitted with internal blinds and they weren't; 2 should have been side opening windows but arrived as fixed; and 4 should have had trickle vents but only 1 arrived with that fitted. All 6 glass units had to be re-ordered. Unfortunately, one of the re-ordered side windows was the wrong size and had to be re-ordered a second time. All tricks vents were satisfactorily retro-fitted. Had a number of problems with getting the frames to fit correctly so that all seals were correctly seated but got there in the end. The second issue was the mess created by the plasterers and the flooring installers. Dust sheets were not used and we spent a total of nearly 15 hours in cleaning up the dust/mess that was repeatedly left on all our furniture/TV etc. The third issue was the departure of the project manager from the company which let me having to chase things around and coordinate matters myself to get back on track. Piling and foundation laying - fantastic and to schedule. Building/brickwork - fantastic and to schedule. Carpentry - excellent and to schedule. Roofing - fantastic and to schedule. Glazing - multiple issues with ordering and fitting and ran over schedule. Electrics - excellent and to schedule. Plastering - very, very messy but great end result/finish and to schedule. Flooring - very messy but fantastic end result/finish. Heatwave meant it ran behind schedule. Other than that, communication with head office was excellent and all issues were satisfactorily resolved in the end.

I just want to say what a marvellous job County have done for us: the replacement windows for my daughter’s bedroom look terrific, fit perfectly, and were installed quickly, efficiently and with great courtesy. We are absolutely delighted and will have hesitation neither in commissioning County again nor in recommending you to others. Please pass on our sincere thanks to Dean, Alan, Kevin, Mitchell and all other members of the team. Best wishes, and thank you again.