Having never purchased anything that upgrades the house, I was in the dark on what to do.....
From point of enquiry, information and questions were answered very quickly and in detail that helped to make our decision.
Great brochure, so much choice on design and styles.
From order to fitting was much quicker than expected given the current situation. And this was greatly welcomed.
Updates provided leading up to the start date. And works completed in a few days. Then a follow up just to check everything was okay.

Great experience, quality work. Love the new windows and door.

Can't rate more highly!

We are extremely pleased with the Front Door we had fitted. The two gentleman who carried out the work were very professional and when the work was finished they left our premises in a very clean condition.

Absolutely amazing service -Julie so helpful and professional and when Gordon came out he managed to get the problem with my door sorted like brand new - highly recommend this company.

Great service and we are really happy with the Conservatory. The teams doing the work did an amazing job and worked hard to try and get it done in the allotted time, even with the snow and cold weather.
If I had one criticism would be the lack of communication as to when the guys would be turning up, as a suggestion only to improve communication from the office to the customer once works start.

Absolutely overwhelmed by my quality of Orangery. I'm so glad I made the right choice of using you guys. The finish of the products is sublime. With regards to your workforce that did the job(Mike and Jamie) what a professional and skilled bunch of chaps.
Its been a pleasure doing business with you
Regards
Mr T Venske

very pleased with the quality and well made Fitting date was moved forward. Richard the fitter did a superb job A pleasant man. Well versed with his work

I would highly recommend this professional company. No hard sale. One exceptionally low price given. Time to consider.
The installation was completed perfectly.
Quality windows and doors. Quality fitting teams.

One word - Perfect!!

Very pleased with my new windows and door. 

Recent Installation of windows was a stress free process from getting a quote online, a thorough surveyor visit and then an efficient fitting. Good communication throughout from Rachael In the Installations team.
We have used WYW before - for a door and conservatory and they were always happy to come back out to sort out any minor niggles , so I am confident that in the unlikely event that we have problems then they will be able to resolve them .

Terrible communication, rarely returned calls.
Parts missing, brickwork incorrect, frame did not fit brickwork, glass did not fit frame
work started on 2/7/20 and completed 21/1/21
so I left was boarded up with ply for 5 months with poor security and major heat loss.
kitchen flooded during heavy rain.
Generally shoddy work, as a single pensioner I didn't feel like a valued customer.
In their favour, Bi-fold doors are very good and invoices were super prompt.

We were very pleased with the service the we received from Orion, from ordering the door, arranging fitting and a follow up call to make sure we were happy after fitting. The door we purchased is great quality and was fitted by two efficient, friendly and helpful fitters, who arrived when they said they would and worked in a Covid safe and tidy manner. We would definitely buy from Orion again.

Excellent value for money products. Sales and Fitting  were first class ,but Back Office need to improve in relation to efficiency and communication.