14 Dec 2023
Breach of contract
They priced up the work, took the deposit, and told us they were not going to do the work 2 weeks before it was to start. They still have the deposit and don't communication. I wouldn't recommend them to anyone.
Kerry Lewis
Windows
11 Dec 2023
Breach of contract and non-repayment of deposit
I am writing this review to express my profound disappointment and frustration with Permaframe Ltd based on my recent experience. I had entered into a contract with them for the installation of a lean-to and replacement windows. Unfortunately, the entire process has been nothing short of a nightmare.
First and foremost, Permaframe Ltd failed to adhere to the procedures outlined in our contract. From the very beginning, the representative was unable to utilize their software to accurately price the work, indicating a lack of competency and professionalism. This was a red flag that unfortunately set the tone for the entire project.
The surveyor assigned to my project had been sent on another job and when they were asked what was going on, they could only fit me in a month later and even then, I had to chase them up to make happen. This unprofessional behaviour, especially as the winter season was approaching, has left me cold and angry.
To make matters worse, despite my attempt to seek resolution and obtain a refund for the deposit, I have been met with a complete lack of response from Permaframe Ltd. This level of customer service is unacceptable, and it is evident that they have no regard for the well-being and satisfaction of their customers.
Given the magnitude of the issues I have faced, I am now left with no choice but to involve my solicitor and pursue legal action through the small claims court to rectify this situation. It is disheartening to see a company that had a good reputation, neglect its contractual obligations, and leave a customer in such a situation.
In conclusion, I strongly advise potential customers to think twice before engaging with Permaframe Ltd. My experience has been one of incompetence, unprofessionalism, and complete disregard for customer satisfaction. Save yourself the trouble and seek services elsewhere.
First and foremost, Permaframe Ltd failed to adhere to the procedures outlined in our contract. From the very beginning, the representative was unable to utilize their software to accurately price the work, indicating a lack of competency and professionalism. This was a red flag that unfortunately set the tone for the entire project.
The surveyor assigned to my project had been sent on another job and when they were asked what was going on, they could only fit me in a month later and even then, I had to chase them up to make happen. This unprofessional behaviour, especially as the winter season was approaching, has left me cold and angry.
To make matters worse, despite my attempt to seek resolution and obtain a refund for the deposit, I have been met with a complete lack of response from Permaframe Ltd. This level of customer service is unacceptable, and it is evident that they have no regard for the well-being and satisfaction of their customers.
Given the magnitude of the issues I have faced, I am now left with no choice but to involve my solicitor and pursue legal action through the small claims court to rectify this situation. It is disheartening to see a company that had a good reputation, neglect its contractual obligations, and leave a customer in such a situation.
In conclusion, I strongly advise potential customers to think twice before engaging with Permaframe Ltd. My experience has been one of incompetence, unprofessionalism, and complete disregard for customer satisfaction. Save yourself the trouble and seek services elsewhere.
