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155 Reviews
4.9
Overall Rating
About Pennine Windows
Pennine works with customers to help them improve their homes and their lives in exactly the way they envisage. Our relationship with you is professional, friendly and completely transparent from the very first phone call. We’re happy to talk to you about any aspect of our business, about the teams of experts we employ and about the products we supply. Buying a single window or an extensive orangery are big decisions in life and we respect that – we also treat your choice to use us with the greatest of respect too.

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    10 May 2022

    Completed Perfectly

    From beginning with the salesperson, Andrew, through the survey phase with Keith to the installation by Chris and Andy everything has gone smoothly. Extremely polite and considerate of my home throughout fitting. Everything cleaned up on completion. Windows are excellent quality. Customer service were also extremely helpful and my installation date was brought forward to accommodate my holiday dates. Would definitely recommend. Thanks to Chris and Andy for all your hard work and for keeping me updated on progress throughout. I had been worried about bathroom tiling and granite window cill in kitchen, but everything was perfect.
    Gwen N
    ExtensionWindows
    03 May 2022

    Great Service

    Got a new custom door and everything has been super smooth. Everyone I've dealt with has been great, and Dan and John did a wonderful job with fitting-super quick and lovely people!
    Doors
    14 Apr 2022

    5 Star Experience

    Very professional, very quick installation, very clean when working, very friendly and the installation was even better than I could have imagined! Highly recommend, will look to use Pennine again in the future!
    Mark
    Windows
    11 Apr 2022

    We made the right choice in choosing Pennine!

    Needed to have a door replaced with some urgency for my mother who is almost 90. Everyone we have dealt with has been extremely helpful and those who have visited her home at all stages in the process have, without exception, been patient, helpful, courteous and cheerful. The door was fitted today by Andy and Paul - they were very friendly and each took time to explain what they were doing and to make sure my mother who has very poor eyesight, was able to manage the lock etc. They made a great job of cleaning up afterwards too. We made the right choice in choosing Pennine!
    Adele M
    Doors
    05 Apr 2022

    New front door fitted today

    Old front door taken out and new front door fitted, all within a couple of hours by fitters John and Dan. Excellent service provided by both fitters who showed how experienced they were in the way they carried out the installation. Very tidy after they finished the job and there was no mess left whatsoever. We had windows replaced by Pennine some 20 plus years ago and it is good to see that skilled workmanship has been maintained.
    David O
    Doors
    19 Mar 2022

    We went with Pennine and we knew we'd done the right thing

    We went with Pennin eand we knew we'd done the right thing. Was informed of progress all of the way and nothing was too much trouble. Our project manager introduced himself and explained what would happen and true to his word it went like clockwork. The builders were here early every day and just cracked on and we were even comfortable enough to leave them for a couple of days while we visited family in Scotland. Returned to a very tidy back garden and then the roof went on then the doors and windows.
    WM Moore
    ConservatoryExtensionOrangery
    16 Mar 2022

    Very Happy

    Pennine were great. From the initial sale in the showroom to the conservatory being built it was great. Now it's finished we couldn't be happier and we are looking forward to having the family over to show them. There was an issue with the doors but they fixed them the next week and now everything is perfect. 5 stars from us
    P Fallon
    Doors
    16 Mar 2022

    Replacement Front Windows by Pennine

    Our Front windows were replaced by Pennine Fitters John and Dan. They explained everything, did an excellent job with minimum disruption, and totally cleaned up when finished, putting everything back. This was customer service at is very best, and very friendly. We are delighted with the new windows. Thank you Pennine
    John D
    Windows
    11 Feb 2022

    Absolutely Amazing Customer Service

    Absolutely amazing customer service from start to finish. We needed a new front door thanks to delightful youths kicking ours in on mischief night (30th October) and so began the battle with insurance and sorting out a new door.
    Ryan came to our home and went through lots of options and gave us quotes for insurance purposes (UPVC like for like) and also for what we wanted (Solid core), he spent time with us while we were still pretty anxious over what happened and didn't push us for a decision. Ryan was super patient when the insurance made it near impossible to claim, he encouraged us to check out the showroom to help us check out the quality of the products and help us pick an option we both liked and which made us feel more secure.
    When we popped into the showroom the lady there was really friendly and bubbly, we explained we were just taking a look and that we had seen Ryan recently, she didn't push us with sales talk or anything and was extremely empathic about what happened which was appreciated.
    When we were ready to proceed, Ryan popped back round to check what we wanted. Bby this visit he almost felt like family (sounds cheesy but it's true!). We understood right from the original visit that we might have a long lead time to get the door so we anticipated it would be the end of Feb/early March and we were fine with this as we knew exactly what we wanted and what we were getting.
    After a final measure visit, a note was popped on the order form explaining our home security was compromised to see if this might bump us up the list a bit. We were contacted a few weeks ago (end of Jan) to confirm our fit date of today (11th Feb).
    Paul did the fitting and was extremely professional, friendly, approachable and experienced, he did a great job and the new door looks fantastic. We finally feel safe in our home again and we cannot recommend Pennine highly enough.
    Laura H
    04 Feb 2022

    Thank yo to the aftercare team

    I would just like to say thank you to Steve in the Aftercare team for arranging an engineer to come out to have a look at our door so quickly. Thank you to the engineer too, the door is working perfectly now.
    Helen C
    Doors
    18 Jan 2022

    First-Class Service

    I have recently had new Pennine French Doors fitted at my home by Pennine fitters Paul and Andrew. They did a first-class job and were very professional and friendly. I have always used Pennine for all my home improvements, so I tell all my friends and family: If it's a first-class job you want, Go the Pennine way!
    George M
    Doors
    12 Jan 2022

    New Windows

    Had new windows fitted by Pennine. Very pleased with the end result. Excellent service throughout, very professional. Appreciated the careful explanations at every stage. The fitters, Dan and John, did a great job, worked very hard, kept noise and mess to a minimum and checked everything carefully. They even replaced furniture afterwards.
    Julie M
    Windows