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74 Reviews
4.9
Overall Rating
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About County Group
When you’re thinking about improving your home, whether it’s by replacing windows and doors or installing a bespoke conservatory or orangery, choosing the right home improvement company is one of the most important decisions you’ll make. That’s why, here at County we have a team of friendly and highly experienced sales advisors, designers and fitters to work with you to bring your home improvement visions to life. We have been improving homes across Sussex and Kent for over 37 years and so confident are we of the quality and durability of our products, as well as the expertise of our installers, that we offer a 10 year guarantee on everything and an incredible 20 year guarantee on selected products.

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    08 May 2019

    We would like to place on record how pleased we...

    We would like to place on record how pleased we are with our new front door. The whole process from Sales Representative, Surveyor to Fitters went very smoothly. We would like to say how impressed wee were with the professional manner in which the fitters carried out their job. They arrived on time and ensured we were happy with the procedure they would undertake. The end product was enhanced by their workmanship, so please pass on our thanks to them. Yours faithfully
    Mr & Mrs TR Hughes
    DoorsWindows
    04 Feb 2019

    Thank you all at County for the wonderful...

    Thank you all at County for the wonderful completion of our orangery. It was quite a project but it was completed just as we had wanted from the that first visit to your Heathfield showroom. A special thanks to John for overseeing the work and to many great chaps we have had the pleasure to meet...Kev, Steve, Graham, James, Jason and Jack and Richard to name a few. Nothing was too much trouble…a great team and a credit to your company.
    Geri Downer
    ConservatoryOrangery
    31 Jan 2019

    I am writing to thank you for the installation of...

    I am writing to thank you for the installation of our fire replacement windows. They were completed over two days, 22nd and 23rd January. We had used your company previously for the rest of our windows over 8 years ago which still look good. I wanted to specifically thank and mention Kevin and Ryan. They were very helpful especially in choosing the edges for the windows giving me advice and options. They kept me informed and involved in decisions that needed to be made. They were polite and cheerful and did exactly what they promised. I was very impressed by the high standard of craftmanship and they left everything clean and tidy. When I unfortunately disturbed some sealant they made it good when they returned the next day. The result is a very satisfied customer; grateful for their excellent standard of work with fantastic customer service. The new windows are warm, bright and fit well with our existing ones. We shall certainly recommend you to others and once again thank you.
    Mrs Samantha Green
    DoorsWindows
    14 Jan 2019

    Many thanks to all at County Windows for all the...

    Many thanks to all at County Windows for all the great work.
    Greg Adams
    DoorsWindows
    01 Jan 2019

    Thanks for the work. I am very impressed with the...

    Thanks for the work. I am very impressed with the amount of works that have been completed. You have done exactly what was promised.. Please make sure that Thor, Jack and Maggot receive appropriate thanks for their works and efforts.
    Mrs Sedgemore
    DoorsWindows
    04 Nov 2018

    Please pass on our thanks to Kevin and Ryan who...

    Please pass on our thanks to Kevin and Ryan who fitted our new front door today. They have done an excellent job and were very neat and tidy in their work. They were very respectful and worked through the day without a break to complete in time.
    Sally Aghard and Ken Holmes
    DoorsWindows
    02 Nov 2018

    As indicated a fab job. Very satisfied customer

    As indicated a fab job. Very satisfied customer.
    Lois Anne Dadswell
    DoorsWindows
    01 Nov 2018

    Dear Dean, Following completion of...

    Dear Dean, Following completion of the install of our new Evolution windows and french doors, we wanted to feed back to you how pleased we are with the outcome. The quality and appearance of the product is very good and the final result is all that we wished for. It is a big improvement to our home. The service we have received from County has been very good throughout. We particularly appreciated the way we were always made aware of exactly how things would be done and the plan of when things would be done and any schedules were either adhered to or bettered. From the first moment we walked into your Heathfield showroom, the whole process was easy, professional and efficient. Special mention must go to your installers, Pete and Liam, whose workmanship and attention to detail is very good indeed. They were calm, courteous, friendly and most respectful of our home. Aside from a couple of items that needed to be re-ordered, the job was completed on schedule and with minimum disruption. Pete always kept us updated with current progress and the plan for the following day, so we were able to organise our home around the work. We are still amazed at how much they achieved in the time and the standard of the finish is excellent. I think every project presents its own small unexpected difficulties and ours was no exception although any issues were minimal and speedily resolved, which I always feel is the true measure of a good company. The only problem worthy of any note concerns a tiled window ledge but after discussing various options with ourselves, Pete creatively implemented a solution which we feel is an improvement, so we thank him for that. I should also mention that after some heavy rain overnight I jokingly apologised to Pete the next day that a gutter full of Autumn leaves had splashed water over one of his freshly installed windows. When Liam was next up the ladders, he cleared the gutter for us! That is definitely above and beyond what anyone would expect, so thanks also to Liam. Following our experience with County, we would have no hesitation in calling upon your services in the future.
    Malcolm & Linda Rugg
    DoorsWindows
    25 Oct 2018

    The lady we met in the Southborough branch was...

    The lady we met in the Southborough branch was lovely and was able to show us a wide array of products. Bertrand Dupont then came around to meet us at home, take measurements and give us more detail about the options that were available to us. He was friendly, professional and genuinely helpful. We did not feel under any pressure to make decisions quickly. The surveyor came shortly after we decided to proceed with an order and was very efficient and professional. The two gentlemen who installed our front door were very charming and did an excellent job! They were clean and tidy throughout and a pleasure to have working in our home for the day. We are very pleased with the end result and feel that the whole process from planning through to installation went very smoothly. We would not hesitate to recommend you to our friends and family based on professionalism, price, good workmanship and quality of the product/installation.
    Keri Holmes
    DoorsWindows
    26 Sep 2018

    Pleased with products

    Pleased with products
    Graham and Jacqueline Bird
    DoorsWindows
    25 Sep 2018

    Dear Sirs, We would like to take...

    Dear Sirs, We would like to take this opportunity to say how pleased we are with the products. we are pleasantly surprised at how well they blend with the windows and doors already in place in other rooms in the house. We would also like to say how pleased we are with the fitter Jimmy. He was punctual, conscientious, thorough and always polite. He caused minimum disruption and made sure that any mess was cleared away at the end of the job. we would not hesitate to recommend him.
    Mr G Bird
    DoorsWindows
    24 Sep 2018

    Just a note to say thank you for installing the...

    Just a note to say thank you for installing the replacement timber windows.......they are just what we required and hoped for. The installation team, Kevin and Ryan were polite, efficient, tidy and completed the job in record time. Thanks also to your surveyor who managed to replicate the curved tops to fit the brickwork embrasure perfectly. Thanks again and best wishes,
    Mr & Mrs Hobbs
    DoorsWindows