So Grateful to Clearview Home Improvements
We are so grateful to Clearview Home Improvements for their excellent, caring professionalism in resolving a major issue with our conservatory that had been designed and constructed by another company (BellaVista Glazed Extensions). Our experiences with the two companies have been worlds apart, which we have put into context below.
We signed the proposal agreement with BellaVista in November 2021, because the website stated that they had the Approved Ultraframe Installer accreditation and the proposal also stated that they were the only Ultraframe Installer in Greater Manchester. They then contacted us at the beginning of January 2022 to say that they were going to commence taking down the old conservatory. The work started a few weeks later. After months of delays, various excuses, poor communication and inconvenience, we finally had the windows, doors and roof fitted by the end June 2022.
The sliding doors were stiff and did not close properly at the bottom. When the plasterer and electricians came in the middle of July, we could no longer close the doors and there was a 55cm gap. It had become apparent that the roof was dipping and the gutter was leaking in the middle. We were assured that this would be fixed. However, promised timescales for resolutions were not met; further leaks were not addressed; no assistance was given to make the conservatory watertight; calls, texts and emails were not answered and we therefore commenced communication directly with Ultraframe.
During this process, it became apparent that BellaVista had not fitted a strong enough eaves beam to support the size of the sliding doors. Furthermore, in December 2022, we discovered via Ultraframe that the Ultra Installer accreditation had been terminated with BellaVista in October 2021. Nevertheless, Ultraframe had given them a solution for fixing the conservatory.
During the process, we found out that Clearview Home Improvements, a local company, were a genuine, approved installer for Ultraframe.
We decided to visit the Warrington showroom one afternoon in the middle of January 2023. Paul Kelly, the Senior Design Consultant explained, understandably, that they didn’t do repair jobs, because they give a 20 year guarantee with their designs and constructions. He listened attentively and was very empathetic. He asked for more information to be sent to him and he would look into whether they could help.
Just a few hours later, it became apparent that he had already taken action and escalated this, as Gary Oakes, the Sales Director at the Head Office in Leyland contacted us. Gary explained their position on this matter, but genuinely wanted to help us and had already started to liaise with Ultraframe. Over the following couple of weeks he gathered information from different sources and kept us informed almost daily. He offered us alternative solutions as well. After choosing the least disruptive option, we were given a very reasonable quote. A surveyor came to visit us a few days after accepting the quote.
We were then given a provisional date of February 23rd for fixing the conservatory, dependent on deliveries from suppliers. The date was confirmed several days beforehand and Carl, the fitter contacted us the day before to finalise arrangements and to ask if we had any questions. The following day, Carl and his team worked like Trojans, jacking up the roof, taking out the existing windows and fixing the front of the conservatory with four new reinforced windows, French patio doors and a new sill. We sent a final ‘thank you’ email to Gary and he followed this up with a telephone call.
Clearview Home Improvements have taken a huge weight off our shoulders and we can finally enjoy our conservatory. This was all done within five weeks! Communication from everyone involved has been exemplary. They have been extremely supportive, reliable and shown the utmost integrity. We will be strongly recommending them to others and would have no hesitation in going back to them in the future.
Conservatory