21 Aug 2023
Would not recommend!
I would give this company a 0 star rating if that was possible.
From the very start, we have experienced a hell of a lot of issues. At the point of sale, you are sold a dream, everything will be project managed and will be stress free. That could not be further from what we have experienced so far.
So, to begin with we had a coal shed demolished as part of our project. Asbestos was identified on 26th June 2023 and was left unwrapped on our driveway until 17th August 2023! 8 WEEKS!!! It was only removed after we sent a complaint in via email. This not only put our health at risk, but it is breaking the law!
Whilst the windows were being installed, one of the glass panels cracked. This window is yet to be replaced many weeks later. We have not received keys for the window locks either.
Our roof was left exposed for an extended period of time, this caused a very large leak into the new extension.
The front panel to our gable roof window was measured incorrectly at the point of survey. I understand that mistakes can happen, but it appears that they measured the front of our house, rather than the back. Therefore incorrect measurements were taken. One of the bosses came around to rectify the roof, during this time he just kept saying he doesn't do discounts. This made me think that many things go wrong and many people ask for compensation.
We paid for the manhole to be relocated, this was done but then Clearview charged an extra £2976, despite being in our original contract! On the subject of the manhole, the contractors made an absolute mess of the surrounding area. Clearview are refusing to tarmac, their solution is cement and then paint it black... this isn't partially aesthetically pleasing.
Rubbish was left all over the garden, this included bottles, screws/nails. We have a dog, so we have had to clean up after them each time they have visited!
The extension was supposed to have been built half a brick in, this was to accommodate our gate. However, the extension has actually been built level with our property. Clearview were unwilling to rectify this until very recently. I am yet to see what is going to happen with the gate, as somebody is supposed to come tomorrow. So watch this space.
The extractor fan in our bathroom has been rerouted through the roof. All looks perfect, until you look in the loft and see that it hasn't even been connected. This has caused mold in our bathroom!
Scaffolding was left on the house for way longer than necessary. This prevented us from having other jobs done such as render, outside electrics etc. After our complaint, somebody appeared a couple of days later to remove it. Funny eh.
Communication has been none existent throughout. Well, that is until we put a complaint in. The project manager has lied throughout, claiming he has been calling us when he has not. We have had to contact all contractors ourselves. There have been occasions where we did not know whether anybody was going to turn up as we were not given a plan etc.
We sent in a complaint and a lady actually came to our property to discuss the complaint. She said it was only the 3rd time in 20 years working there that she has done such a thing. This shows how appalling our experience and build has been so far. Not only has this build been extremely stressful for us, I have suffered from an illness that I have due to the added stress, my partner has had anxiety attacks.
There is so much more to write, but I am running out of energy and patience with the whole thing. We are still waiting for several jobs to be done, so I can't really comment on the finished product. One thing that I do know, I will never ever recommend this company to anybody.
If we do not receive a satisfactory response, we will be contacting Trading Standards.
From the very start, we have experienced a hell of a lot of issues. At the point of sale, you are sold a dream, everything will be project managed and will be stress free. That could not be further from what we have experienced so far.
So, to begin with we had a coal shed demolished as part of our project. Asbestos was identified on 26th June 2023 and was left unwrapped on our driveway until 17th August 2023! 8 WEEKS!!! It was only removed after we sent a complaint in via email. This not only put our health at risk, but it is breaking the law!
Whilst the windows were being installed, one of the glass panels cracked. This window is yet to be replaced many weeks later. We have not received keys for the window locks either.
Our roof was left exposed for an extended period of time, this caused a very large leak into the new extension.
The front panel to our gable roof window was measured incorrectly at the point of survey. I understand that mistakes can happen, but it appears that they measured the front of our house, rather than the back. Therefore incorrect measurements were taken. One of the bosses came around to rectify the roof, during this time he just kept saying he doesn't do discounts. This made me think that many things go wrong and many people ask for compensation.
We paid for the manhole to be relocated, this was done but then Clearview charged an extra £2976, despite being in our original contract! On the subject of the manhole, the contractors made an absolute mess of the surrounding area. Clearview are refusing to tarmac, their solution is cement and then paint it black... this isn't partially aesthetically pleasing.
Rubbish was left all over the garden, this included bottles, screws/nails. We have a dog, so we have had to clean up after them each time they have visited!
The extension was supposed to have been built half a brick in, this was to accommodate our gate. However, the extension has actually been built level with our property. Clearview were unwilling to rectify this until very recently. I am yet to see what is going to happen with the gate, as somebody is supposed to come tomorrow. So watch this space.
The extractor fan in our bathroom has been rerouted through the roof. All looks perfect, until you look in the loft and see that it hasn't even been connected. This has caused mold in our bathroom!
Scaffolding was left on the house for way longer than necessary. This prevented us from having other jobs done such as render, outside electrics etc. After our complaint, somebody appeared a couple of days later to remove it. Funny eh.
Communication has been none existent throughout. Well, that is until we put a complaint in. The project manager has lied throughout, claiming he has been calling us when he has not. We have had to contact all contractors ourselves. There have been occasions where we did not know whether anybody was going to turn up as we were not given a plan etc.
We sent in a complaint and a lady actually came to our property to discuss the complaint. She said it was only the 3rd time in 20 years working there that she has done such a thing. This shows how appalling our experience and build has been so far. Not only has this build been extremely stressful for us, I have suffered from an illness that I have due to the added stress, my partner has had anxiety attacks.
There is so much more to write, but I am running out of energy and patience with the whole thing. We are still waiting for several jobs to be done, so I can't really comment on the finished product. One thing that I do know, I will never ever recommend this company to anybody.
If we do not receive a satisfactory response, we will be contacting Trading Standards.
