20 Sep 2021
New roofline
Quick fitting of new guttering, fascias and soffit boarding.
Looks good and a v good price too.
No problems at all.
Looks good and a v good price too.
No problems at all.
David Caney
Roofline
31 Aug 2021
Quick and efficient
Let's start with why we chose Bon Accord.
Price, not the cheapest but the none pushy salesman made suggestions that improved both the total cost, and more importantly the ergonomics and style of the windows.
Timings, now Covid was delaying near enough everything, so dates for initial survey were done quicker than expected, as was the fitting date, which was completed a month before I expected.
Communications, always made well in advance and always clear and precise.
Installation, fitters arrived on time, nice touch was their initial introducing themselves by name.
The Team of fitters worked well together, no mess, no noise ( other than expected power tools) and once complete fully explained the operation of locks etc, and left everywhere clean and tidy.
Windows, better looking than expected. Noticeable improvement on sound deadening and heat loss, unable yet to pass comment on how they deal with high wind and heavy rain as so far its been relatively decent weather.
So finally, yes highly recommended.
Price, not the cheapest but the none pushy salesman made suggestions that improved both the total cost, and more importantly the ergonomics and style of the windows.
Timings, now Covid was delaying near enough everything, so dates for initial survey were done quicker than expected, as was the fitting date, which was completed a month before I expected.
Communications, always made well in advance and always clear and precise.
Installation, fitters arrived on time, nice touch was their initial introducing themselves by name.
The Team of fitters worked well together, no mess, no noise ( other than expected power tools) and once complete fully explained the operation of locks etc, and left everywhere clean and tidy.
Windows, better looking than expected. Noticeable improvement on sound deadening and heat loss, unable yet to pass comment on how they deal with high wind and heavy rain as so far its been relatively decent weather.
So finally, yes highly recommended.
James Fraser
Windows
24 Aug 2021
Great products and customer service
I had my whole property windows replaced by Bon Accord Glass, they offered a competitive price, great service and I am happy with the finished product.
Becky Tate
Windows
16 Aug 2021
Replacement conservatory doors
Professional and good communication from quote through to installation. New doors installed 13h August. The team of two fitters arrived promptly, were well organised, efficient and respected our home and space. Excellent workmanship and cleared as they worked.
KTD
Doors
12 Aug 2021
Excellent Job
Job done last week. Workers very efficient and congenial. Products look good in situ. Job finished to excellent standard. Given a full demo of use and advise on care before leaving. All staff friendly easy to deal with. Would highly recommend.
Alistair Campbell
DoorsWindows
28 Jul 2021
New windows
Really happy with the overhaul experience of choosing windows to them being fitted. Every member of staff I have spoken with have been professional and helpful.
Would recommend Bon Accord Glass for new windows and doors 100%
Would recommend Bon Accord Glass for new windows and doors 100%
Aurora Ann Banks
Windows
27 Jul 2021
External Door
We had an external door fitted and the whole process went very smoothly from the initial quote through to the installation.
The quality of the workmanship was great and the area was left tidy afterwards with the old door taken away.
The door has made a huge difference to the look of our kitchen, would definitely use bon accord again in the future.
The quality of the workmanship was great and the area was left tidy afterwards with the old door taken away.
The door has made a huge difference to the look of our kitchen, would definitely use bon accord again in the future.
Liam Harkins
Doors
23 Jul 2021
new front door
decided to replace my front door as there was a howling gale coming through old one. had meeting with rep...decided on door style.. got very good price quoted so ordered it there and then. door was fitted last Tuesday while i was away working and must say i came home to a lovely new door and frame and a clean lobby... cant recommend company enough and will be ordering my new back door when finances permit
Brian RUSSELL
Doors
09 Jul 2021
Lounge Window
We have been Using Bon Accord glass for years this was our final installation of a new lounge window. As per usual a job well done And a good clean up after themselves. Everything was hoovered up and wiped down afterwards always impressed and the guys are fab. So thanks again won’t hesitate to use you if we need you for anything else in the future and highly recommend you to any of our friends ??
Amanda Boys
Windows
08 Jul 2021
replacement Front Door
Staff all very friendly, fitters did a great job and to a very high standard. could not faulty them, great customer experience from first contact right through to finished fitted product.
Lara McKean
Doors
08 Jul 2021
Installation of velux windows in roof
Happy with the communication during the initial permit application and project development phase which by the way happened when the COVID-19 crisis started. Reactive people and oriented towards client needs.
As for the installation phase communication quality decreased a bit with the installation manager taking over. Also the phasing of the execution phase was not optimal:
- Scaffolding once installed looked too low for accessing the roof. I communicated that to the installation manager prior to the start of the works. No reply. However scaffolding height had to be rectified on the go when the works started. Was this the cause of delay so that the velux windows could not be installed as per my approved configuration (see further below) ? I will never know.
-Installation of 3 x velux windows and associated rafters in only 2 days. Time wise absolutely spot on. Good communication with the joiners/builders. Nice, professional people.
- However final installation was different from the approved drawings. I should have known this first hand. Otherwise Bon Accord should have taken the time to execute the project accurately or to communicate much earlier that our suitable design was not feasible. What it is is that the location of the windows and the spacing in between does not match our design which was reflected in the drawings.
- Works completed on a Tuesday. Scaffolding was removed the following Monday. Too much delay between the two. Scaffolding was sitting in front of my door for days with some potential for hurting people.
- Plastering of the walls started on the following Tuesday. That is 4 working days lost following the completion of the external works. Too much delay between the two. The plasterer should have come right after the veluxes were installed. Also the plasterer needed 4 days (short duration sessions) to complete the work. I think that this could have been reduced to 2 days maximum if completion at the earliest would have been the priority.
So my final word is that I am happy with the quality of the installation (I will see when the bad weather comes how the installation performs though). I am not so happy with the final configuration not being the one I´ve had approved months earlier, the quality of communication during the installation phase and the installation sequence. I would recommend Bon Accord Glass for the quality of the tradesmen, not so much for the management of the installation and the installation sequence which I think was poor and I would live the skimming/ plastering scope for someone else to do. I guess it is very hard to find someone that keeps you 100% satisfied but I know that it is somewhere out there.
As for the installation phase communication quality decreased a bit with the installation manager taking over. Also the phasing of the execution phase was not optimal:
- Scaffolding once installed looked too low for accessing the roof. I communicated that to the installation manager prior to the start of the works. No reply. However scaffolding height had to be rectified on the go when the works started. Was this the cause of delay so that the velux windows could not be installed as per my approved configuration (see further below) ? I will never know.
-Installation of 3 x velux windows and associated rafters in only 2 days. Time wise absolutely spot on. Good communication with the joiners/builders. Nice, professional people.
- However final installation was different from the approved drawings. I should have known this first hand. Otherwise Bon Accord should have taken the time to execute the project accurately or to communicate much earlier that our suitable design was not feasible. What it is is that the location of the windows and the spacing in between does not match our design which was reflected in the drawings.
- Works completed on a Tuesday. Scaffolding was removed the following Monday. Too much delay between the two. Scaffolding was sitting in front of my door for days with some potential for hurting people.
- Plastering of the walls started on the following Tuesday. That is 4 working days lost following the completion of the external works. Too much delay between the two. The plasterer should have come right after the veluxes were installed. Also the plasterer needed 4 days (short duration sessions) to complete the work. I think that this could have been reduced to 2 days maximum if completion at the earliest would have been the priority.
So my final word is that I am happy with the quality of the installation (I will see when the bad weather comes how the installation performs though). I am not so happy with the final configuration not being the one I´ve had approved months earlier, the quality of communication during the installation phase and the installation sequence. I would recommend Bon Accord Glass for the quality of the tradesmen, not so much for the management of the installation and the installation sequence which I think was poor and I would live the skimming/ plastering scope for someone else to do. I guess it is very hard to find someone that keeps you 100% satisfied but I know that it is somewhere out there.
Daniel Martinez Padrino
Windows
02 Jul 2021
Excellent Product and Service
Having had excellent service from Bon Accord Glass previously when we had a kitchen installed we decided to use them once again to have a new front door and small window installed. We haven't been disappointed. The level of service has matched our previous experience. We were given good advanced warning of the installation date and the two installers turned up exactly as planned. They were really nice guys who respected our property and were very polite. They made a great job of the installation and were careful to tidy up on completion. All in all we are very happy with the services provided by Bon Accord Glass and will undoubtedly use them again in the future. We'd also have no hesitation in recommending Bon Accord Glass to family and friends. Thanks.