We recently had composite front and back doors fitted by your company. Everything was done to a high standard and in a professional manner. The two workmen were very polite and hard working. The Forman went through all the details about the doors and gave us tips on keeping them in tip top condition. ERG gave us a good deal on the doors and even due to a cancellation we had them fitted early. Follow up to see if everything was done to our satisfaction was excellent. All in all a very satisfied customer and would not hesitate in recommending them to anyone that needs replacement doors. Oh and they were cheaper than others that we had estimates from for the same doors.

I have just had all my windows replaced by Clearview. I am so chuffed with the work and I cannot recommend them highly enough. Mark and Ethan fitted my windows this week and they were fantastic. They were prompt, friendly and courteous, did a very neat job, and left the place tidy daily. The windows look amazing! They have done a superb job. I’ve gone from having the worst windows in the street to having the best. I took advantage of a free upgrade to flush casement windows and they are the bee's knees. I used Clearview for guttering, fascias and soffits too. It has been a stress-free experience. The customer service is top-notch. I would definitely use them again and would recommend them to everyone.

Very happy with conservatory roof replacement which was originally a polycarbonate roof and now is fully insulated, plasterboarded and plastered and finished to a high standard. We particularly like composite grey tile roof finish and the 9 LED spot lights fitted with dimmer switch. Already the room feels warmer even in the cold weather with no heating on. The replacement black French doors also look very good. Very impressed with all the workmen and project kept to the agreed plan. At the end of each day all rubbish was removed and room left tidy.Workmen throughout the project took plenty of photographs which made the building regulation process very straightforward

We have had 3 windows replaced by 5 star. They were delivered on time and the installation was excellent with the installation team taking every care to protect our property during the installation. All totally satisfactory

Really happy with the service provided by Eden Windows. I had new windows and front door fitted and they did a great job. Both very pleasant and got the job done in good time. I will definitely be using Eden Windows again as I continue with my house renovation. I highly recommend them.  

I had 5 Star for 2 projects at my home. 1st: Replacement porch door, internal front door, bay window and bedroom window. 2nd: New conservatory roof.




The request they sent for this review said honest, so I will lay everything out below.
But to summarise everyone I spoke to was friendly and helpful, the work was good and fitters were tidy. Downside of some poor communications, several delays and the seeming lack of knowledge of products between different areas of the business.

When having my 1st consultation, the gentleman was sent to next door, however he was very informative and offered us advice on door and window choices, offered deals and advice on triple vs double glazing. He advised going to the showroom, which I have to say was a waste of time. Nothing we liked at the showroom was being sold anymore, and the items he offered us weren’t on display in the showroom. Large discrepancy between brochures and showroom. E.g we would have loved the keypad locks we saw there but they are no longer offered. We had another appointment and agreed some basics and booked in for a measure up appointment.
I called the office to check the address was correct on file and was told it was. Person who came to measure up went to 2 wrong houses due to the address not being changed on printed paperwork.
Measure up went well for both projects and we went ahead with both and paid the deposits.

Doors and windows project: When the fitters started, bay window and bedroom window went well, porch door caused an issue as when they fitted the new door it would not open fully inwards and caught on the inner door. Fitters said that it would be resolved when the new internal door was fitted. It was, by 1mm, no exaggeration, but the inward swing of the door basically made the porch unusable. I queried this with the office and they sent people out to assess and agreed to replace with an outward opening door. I was told that measuring the inward swing wasn’t previously part of their contract, but now it is. That is a plus as I would not have thought to consider that as an issue as a layman. General snagging issues with the other work were usual things and resolved when they rehung the door. One snag was that there were caps missing from screws on the internal door. The 1st fitters, the engineer and the installations manager all said these were required. The 2nd fitters who came to rehang the outer door said that our doors don’t have them. Again, seems like a weird lack of knowledge about their products across staff. As I say, everyone was helpful when resolving issues, but it did drag the process out from end of October to beginning of January, with an appointment in December where the engineers just did not show with no notification. This delayed other projects I had planned in the house.

Conservatory roof project: 1st fitting date had to be cancelled due to supplier not delivering the roof the day before, caused a 2 week delay impacting other projects to install seating electrical works in the conservatory. Although this is their supplier rather than 5 Star, still something to be aware of at the start. Roof was fitted, team was friendly and tidy. I asked about a beam that looked less flush with the roof and was told it was fine. The following day I spotted some gaps and queried with the office, again, fast reply and engineer was sent out. He rectified the gaps I had seen and I repeated my question about the beam not being flush. He said yes, it would need knocking down. Contrary to what the fitter had said. This was done, but doesn’t give me faith in everyone’s knowledge/capability if they answer the same question differently. Downside to the roof is that there is a ‘airflow gap’ to allow air to circulate. This means the conservatory is still freezing in winter. When the main reason for replacing was to keep it warm in winter, it would have been good to have been told about this at booking, rather than once it was fitted.

Overall I would use 5 Star again as the work was of good quality and the fitters were tidy. I would definitely allow more time for delays and issues etc and do more research on products and fitting myself so I know more about what questions to ask.

We chose Trademark windows to install aluminium windows all round, plus bifold doors and a front door - the full house!
Very happy with the service right from the start - no high-pressure sales, just good information about the different options.
Install team were friendly and made almost no mess at all. A few tiny snags were resolved above and beyond what we expected.
All in all, highly recommended - glad we took someone else's recommendation to use them.

We had most of the windows and back door replaced and a Orangery added to the back of the house. We were very impressed with the whole service from seeing an image of what the completed project would look like to the end result. The Orangery is a lovely addition and has received many " I like this" comments! Thank you to everyone involved.

Amber people, products & service are all professionally excellent. Cheyenne greeted us warmly on entering Showroom. Paul Edwards visited our cottage & knowledgeably guided us through designing styles for x 17 replacement windows. Kayleigh's quote was fractionally cheaper than 2 competitors. No petty haggling (as in rife in this sector), first price was final price & NO chasing for our decision. Deposit Paid. Steve surveyed to fine-tune our needs & set installation date. Major problem with incorrect design discovered on delivery to site, but rapidly resolved by Dean. Error was by third-party manufacturer in Wakefield but within 3 days Dean ensured x 11 remanufactured & returned windows are back on site. Amazing installers Scott & John worked tirelessly, tidily & to an exceptional standard. Now, several weeks later, not a single issue has emerged. Neighbour said to me last week 'Your new windows look lovely, I see you went for timber again'. That comment was wonderful since carefully selecting 'flush' style uPVC windows with Paul Edwards was to make out 250 y.o. cottage look as traditional as possible yet with the practicality of uPVC. I suggest you also explore having twin windows opening without a central vertical strut - giving a wide-open space instead (called a flying mullion). Start to finish was a great experience with Amber. If you are honest, open & professional with them, that is what you will get in return. Highly recommended.

Very pleased with my Windows and Doors. Customer service were brilliant no queuing and very helpful. Fitter we’re friendly and respectful of our property.

very happy with our new front door very impressed with the fitter clean and tidy no mess left may use again in the future

Superb installation of a high quality composite front door for Mr & Mrs Hodgkinson. We had used 5 Star previously at our old property and had no hesitation in using them again. The fitter was polite and a tidy and efficient worker.