10 Mar 2023
We had our conservatory roof replaced…
We had our conservatory roof replaced to an ultra 360. The design consultant Brad was very knowledgeable. Work was organised within a short span of time. Although there were a few hiccups by and large the work went well. Happy with the final outcome!
Aruna SekarreviewedClearview Home Improvementsfor
Replacement Roof
10 Mar 2023
Friendly, professional and tidy
From start to finish the process of replacing our windows and door was spot on.
Communication great.
Salesman, not pushy, friendly and professional.
The guys putting in the windows and door were friendly, tidy, arrived on time. The hoovering up after was better than I ever do. We got a demo on how to work things.
Follow up was great.
Accounts side of things smooth.
First class.
Communication great.
Salesman, not pushy, friendly and professional.
The guys putting in the windows and door were friendly, tidy, arrived on time. The hoovering up after was better than I ever do. We got a demo on how to work things.
Follow up was great.
Accounts side of things smooth.
First class.
Pam CummingreviewedBon Accord Glassfor
DoorsWindows
09 Mar 2023
Excellent Service
Hi, Can I make a shout out to Jarrod for his help and guidance selecting our replacement conservatory.
His knowledge and experience was unsurpassed he listened to all of our indecisions, thoughts and concerns eventually guiding us through to our selection which was right for us! We have used Clearview for many years now they have replaced our window soffits and facias they provide a top quality service with market leading products, so well done to all and keep up the good work. I highly recommend this company to anyone looking for home improvements they are excellent!!!!!
David UreviewedClearview Home Improvementsfor
Conservatory
05 Mar 2023
New Bifold Doors
Mark and his colleague were really friendly and did a great job. They cleaned up and left no mess. The job was done very well and Mark gave a demo on how the door worked and how to maintain it.
TonyreviewedClearview Home Improvementsfor
Doors
03 Mar 2023
02 Mar 2023
New Back Door
Last year we chose 5 Star to replace our patio doors and were delighted with the results, so when it came to replacing the back door we went back to 5 Star. Once again the whole process was very smooth with excellent results. We now have a beautiful back door that matches our patio doors. I can’t recommend 5 Star enough.
Nina Stonemanreviewed5 Star Windows & Conservatoriesfor
Doors
02 Mar 2023
excellent service throughout
Saw work had been carried out locally and contacted them for a quote. very nice chap came out and no sales pushing - just measured, gave a price and left. no pressure after and that was really nice as my experience from double glazing salesmen has not been good! Went ahead and all went very smoothly - kept updated at all times, turned up on time, fitter (Lee) was friendly and tidy and hard working. Looks lovely and very pleased and have passed company details to a few friends who are having work done. Highly recommend.
Nikki CobbanreviewedEden Windowsfor
Doors
01 Mar 2023
So Grateful to Clearview Home Improvements
We are so grateful to Clearview Home Improvements for their excellent, caring professionalism in resolving a major issue with our conservatory that had been designed and constructed by another company (BellaVista Glazed Extensions). Our experiences with the two companies have been worlds apart, which we have put into context below.
We signed the proposal agreement with BellaVista in November 2021, because the website stated that they had the Approved Ultraframe Installer accreditation and the proposal also stated that they were the only Ultraframe Installer in Greater Manchester. They then contacted us at the beginning of January 2022 to say that they were going to commence taking down the old conservatory. The work started a few weeks later. After months of delays, various excuses, poor communication and inconvenience, we finally had the windows, doors and roof fitted by the end June 2022.
The sliding doors were stiff and did not close properly at the bottom. When the plasterer and electricians came in the middle of July, we could no longer close the doors and there was a 55cm gap. It had become apparent that the roof was dipping and the gutter was leaking in the middle. We were assured that this would be fixed. However, promised timescales for resolutions were not met; further leaks were not addressed; no assistance was given to make the conservatory watertight; calls, texts and emails were not answered and we therefore commenced communication directly with Ultraframe.
During this process, it became apparent that BellaVista had not fitted a strong enough eaves beam to support the size of the sliding doors. Furthermore, in December 2022, we discovered via Ultraframe that the Ultra Installer accreditation had been terminated with BellaVista in October 2021. Nevertheless, Ultraframe had given them a solution for fixing the conservatory.
During the process, we found out that Clearview Home Improvements, a local company, were a genuine, approved installer for Ultraframe.
We decided to visit the Warrington showroom one afternoon in the middle of January 2023. Paul Kelly, the Senior Design Consultant explained, understandably, that they didn’t do repair jobs, because they give a 20 year guarantee with their designs and constructions. He listened attentively and was very empathetic. He asked for more information to be sent to him and he would look into whether they could help.
Just a few hours later, it became apparent that he had already taken action and escalated this, as Gary Oakes, the Sales Director at the Head Office in Leyland contacted us. Gary explained their position on this matter, but genuinely wanted to help us and had already started to liaise with Ultraframe. Over the following couple of weeks he gathered information from different sources and kept us informed almost daily. He offered us alternative solutions as well. After choosing the least disruptive option, we were given a very reasonable quote. A surveyor came to visit us a few days after accepting the quote.
We were then given a provisional date of February 23rd for fixing the conservatory, dependent on deliveries from suppliers. The date was confirmed several days beforehand and Carl, the fitter contacted us the day before to finalise arrangements and to ask if we had any questions. The following day, Carl and his team worked like Trojans, jacking up the roof, taking out the existing windows and fixing the front of the conservatory with four new reinforced windows, French patio doors and a new sill. We sent a final ‘thank you’ email to Gary and he followed this up with a telephone call.
Clearview Home Improvements have taken a huge weight off our shoulders and we can finally enjoy our conservatory. This was all done within five weeks! Communication from everyone involved has been exemplary. They have been extremely supportive, reliable and shown the utmost integrity. We will be strongly recommending them to others and would have no hesitation in going back to them in the future.
reviewedClearview Home Improvementsfor
Conservatory
01 Mar 2023
New Conservatory Roof
Booked us into an earlier slot when space became available. Everyone from the initial salesman, to the customer contact staff were all helpful and the work was done in great time and to a high standard.
Very happy with the product and final finish. Would certainly use again.
Very happy with the product and final finish. Would certainly use again.
Aaron Jenkins reviewed5 Star Windows & Conservatoriesfor
Solid Roof
28 Feb 2023
A Big Thank You to Steve!
We have had the most amazing customer service from our project manager Steve. We knew we would be in great hands when we stepped foot into Clearview's show home. Steve is extremely attentive, proactive and approachable. We have been so impressed with his level of knowledge (we've learnt a lot from him), so a big thank you to Steve!
10/10 will recommend Clearview!
Wing-Nar LamreviewedClearview Home Improvementsfor
26 Feb 2023
Maddy
Very good workmanship had a concervatory roof replaced
Marguerite Dodgson reviewedPrivate: Visual Conservatories, Windows & Doorsfor
Conservatory
25 Feb 2023
Would Recommend.
Had windows, doors and gutters. Had a small issue with the back door sticking, but it was sorted straight away. Would Recommend.