11 Feb 2022
Absolutely Amazing Customer Service
Absolutely amazing customer service from start to finish. We needed a new front door thanks to delightful youths kicking ours in on mischief night (30th October) and so began the battle with insurance and sorting out a new door.
Ryan came to our home and went through lots of options and gave us quotes for insurance purposes (UPVC like for like) and also for what we wanted (Solid core), he spent time with us while we were still pretty anxious over what happened and didn't push us for a decision. Ryan was super patient when the insurance made it near impossible to claim, he encouraged us to check out the showroom to help us check out the quality of the products and help us pick an option we both liked and which made us feel more secure.
When we popped into the showroom the lady there was really friendly and bubbly, we explained we were just taking a look and that we had seen Ryan recently, she didn't push us with sales talk or anything and was extremely empathic about what happened which was appreciated.
When we were ready to proceed, Ryan popped back round to check what we wanted. Bby this visit he almost felt like family (sounds cheesy but it's true!). We understood right from the original visit that we might have a long lead time to get the door so we anticipated it would be the end of Feb/early March and we were fine with this as we knew exactly what we wanted and what we were getting.
After a final measure visit, a note was popped on the order form explaining our home security was compromised to see if this might bump us up the list a bit. We were contacted a few weeks ago (end of Jan) to confirm our fit date of today (11th Feb).
Paul did the fitting and was extremely professional, friendly, approachable and experienced, he did a great job and the new door looks fantastic. We finally feel safe in our home again and we cannot recommend Pennine highly enough.
Laura H
08 Feb 2022
The New Door is Excellent
The new door is excellent and we are planning on a second door from Pennine.