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155 Reviews
4.9
Overall Rating
About Pennine Windows
Pennine works with customers to help them improve their homes and their lives in exactly the way they envisage. Our relationship with you is professional, friendly and completely transparent from the very first phone call. We’re happy to talk to you about any aspect of our business, about the teams of experts we employ and about the products we supply. Buying a single window or an extensive orangery are big decisions in life and we respect that – we also treat your choice to use us with the greatest of respect too.

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    11 Feb 2022

    Absolutely Amazing Customer Service

    Absolutely amazing customer service from start to finish. We needed a new front door thanks to delightful youths kicking ours in on mischief night (30th October) and so began the battle with insurance and sorting out a new door.
    Ryan came to our home and went through lots of options and gave us quotes for insurance purposes (UPVC like for like) and also for what we wanted (Solid core), he spent time with us while we were still pretty anxious over what happened and didn't push us for a decision. Ryan was super patient when the insurance made it near impossible to claim, he encouraged us to check out the showroom to help us check out the quality of the products and help us pick an option we both liked and which made us feel more secure.
    When we popped into the showroom the lady there was really friendly and bubbly, we explained we were just taking a look and that we had seen Ryan recently, she didn't push us with sales talk or anything and was extremely empathic about what happened which was appreciated.
    When we were ready to proceed, Ryan popped back round to check what we wanted. Bby this visit he almost felt like family (sounds cheesy but it's true!). We understood right from the original visit that we might have a long lead time to get the door so we anticipated it would be the end of Feb/early March and we were fine with this as we knew exactly what we wanted and what we were getting.
    After a final measure visit, a note was popped on the order form explaining our home security was compromised to see if this might bump us up the list a bit. We were contacted a few weeks ago (end of Jan) to confirm our fit date of today (11th Feb).
    Paul did the fitting and was extremely professional, friendly, approachable and experienced, he did a great job and the new door looks fantastic. We finally feel safe in our home again and we cannot recommend Pennine highly enough.
    Laura H
    08 Feb 2022

    The New Door is Excellent

    The new door is excellent and we are planning on a second door from Pennine.
    R Cooper
    Doors
    04 Feb 2022

    Thank yo to the aftercare team

    I would just like to say thank you to Steve in the Aftercare team for arranging an engineer to come out to have a look at our door so quickly. Thank you to the engineer too, the door is working perfectly now.
    Helen C
    Doors
    02 Feb 2022

    Professional Fitters

    After a long wait due to Covid (understandable) I’m very happy with the quality of the replacement windows, French doors & front door and a particular thank you to the fitters, Dan & John who did a thoroughly professional job. The care they took in causing as little damage as possible was greatly appreciated.clean tidy job done in timeframe given on the onset.
    Lesley M
    DoorsWindows
    18 Jan 2022

    First-Class Service

    I have recently had new Pennine French Doors fitted at my home by Pennine fitters Paul and Andrew. They did a first-class job and were very professional and friendly. I have always used Pennine for all my home improvements, so I tell all my friends and family: If it's a first-class job you want, Go the Pennine way!
    George M
    Doors
    12 Jan 2022

    New Windows

    Had new windows fitted by Pennine. Very pleased with the end result. Excellent service throughout, very professional. Appreciated the careful explanations at every stage. The fitters, Dan and John, did a great job, worked very hard, kept noise and mess to a minimum and checked everything carefully. They even replaced furniture afterwards.
    Julie M
    Windows
    09 Jan 2022

    A Credit to the Company

    We had our new composite front door and side panel fitted by Pennine. We are very impressed with the quality and workmanship of the door and side panel and in particular the fitting. Conner arrived early and had it all fitted with painstaking precision, and no fuss, mess or drama. All companies benefit from having professional, knowledgeable competent and pleasant staff working for them, but Conner and his assistant surpassed this easily. He is a credit to the company, and it was a pleasure having them at our house, they made the whole experience enjoyable and stress-free. We are delighted and can not praise them, and Pennine enough.
    Michael F
    Doors
    21 Dec 2021

    Over the Moon

    Over the moon with our new door. Excellent quality and expertly fitted. The fitting team arrived promptly and installed the door with a minimum of disruption, showing professionalism and good humour. Would highly recommend Pennine.
    Peter B
    Doors
    19 Dec 2021

    Excellent Service

    Excellent service from initial consultation, ordering, survey and installation of our replacement windows. The fitters did a great job with attention to all aspects of the process including the final cleaning and finishing which resulted in absolutely no making good being required. The installation was completed in the scheduled time.
    Michael S
    Windows
    16 Dec 2021

    Very Happy Customers

    We have just had all of our windows replaced and we are really happy with the service from the start of the process throughout and especially with the installation. It was a large difficult job (20 + sash windows with secondary glazing!) All the staff were helpful and efficient but we would particularly like to praise the installation team - Billy Chapman and Peter Bell, they are a very skilled team with attention to detail ensuring we got the best of installation and Finnish. We would definitely recommend Pennine Home for any future projects.
    Shirley
    Windows
    24 Nov 2021

    Renewal of door and screen after damage by third party.

    Your operatives arrived dead on time. Started work immediately upon introducing themselves. They were very pleasant, laying down sheets. Fully explained what they would be doing in great detail. Removed all rubbish after finished and cleared away a few scraps. You should be proud having such excellent operatives.
    Michael C
    Doors
    16 Nov 2021

    Great Service

    Great service from my first enquiry to installation, although supply took a while I was kept informed through out the process, no complaints very satisfied with end product and finishes off my renovation project to perfection.
    Charlie
    Windows