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24 Aug 2022

First Class As Always

This was an excellent all-round experience. Great thanks to the team at Clearview, from the ever-excellent Jonathan to the fitters who came this morning and have done a sterling job. This is now the 4th time we have used Clearview and we can't conceive of the idea of ever asking any other company to do window-fitting work.
Andrew CreviewedClearview Home Improvementsfor
Windows
22 Aug 2022

Vertical Sliders

Eden windows installed my new Sash windows, great service, excellent product, on time at a good price
Mr EaglereviewedEden Windowsfor
Windows
22 Aug 2022

Delayed installation

Door itself and installation adequate but installation cancelled twice with no reason and short notice. Direct emails to CEO and complaints department ignored.
Sandra PotterreviewedAmber Home Improvementsfor
Doors
19 Aug 2022

Bad customer service

Used them last year and they were great. However, this year the experience was bad. Zero contact after I agreed the purchase, I had to chase them to take it further. Installation was delayed twice and would have been a 3rd time if I hadn't complained. After installation they left mastic, screws and rubble everywhere, with very little effort to clean up. There were several snags as well.The lady in customer service wasnt particularly polite and no discount was offered despite the bad service. I would not recommend.
Jamie ShawreviewedAmber Home Improvementsfor
DoorsWindows
19 Aug 2022

Bay windows

I had 4 men turn up way before the time i was given . They were very polite and friendly. They fitted my two bay winds. They had to take out shutters first to fit windows and put shutters back. They left my property clean. Very pleased with there service.
Dawn BaxterreviewedEden Windowsfor
Windows
19 Aug 2022

Replacement Patio

We have just had replacement patio doors carried out by Lee and Ryan. The installation was done quickly and very efficiently at a reasonable price.
As we had used Eden Windows before we knew that we would be well satisfied with the end result.
Thanks to all concerned.
Pat and Mike Berry
Mr & Mrs BerryreviewedEden Windowsfor
Doors
18 Aug 2022

We love our new Orangery

We love our new Orangery, has made a huge difference to our house and makes for a great social space. The work was completed quickly and with little to no mess and disruption to our lives. A few hiccups along the way like with any build but nothing that wasn't rectified by clearview and the team. Family, friends and neighbours are all in awe.

Dan MreviewedClearview Home Improvementsfor
Orangery
18 Aug 2022

Great friendly staff

Great friendly staff and excellent service from the fitters. Fast and very hard working. Would highly recommend to anyone.
Julie SavagereviewedERG Scotlandfor
Windows
18 Aug 2022

Excellent service from start to finish

Very good experience with 5 Star Windows starting with the sales rep who was friendly, not pushy, and gave helpful advice and a more competitive quote than other companies we dealt with. The fitter who installed the front door did a professional job, taking his time to make sure he was happy. Nice to get a follow-up call from the managing director to check we were happy and reminding us to return the 20-year guarantee. Would recommend.
Simon Ballingerreviewed5 Star Windows & Conservatoriesfor
Doors
17 Aug 2022

Simple and Stylish Conservatory

The roof with two big glass windows made the conservatory looks brighter and flood the space with natural light, the uPVC structure is nice also can keep home warm.
Chun Ming Lawreviewed5 Star Windows & Conservatoriesfor
Conservatory
17 Aug 2022

Long drawn out process which eventually yielded a positive result

So good things first. The bi-fold doors and triple glazed windows are good quality and after a 13 month process (order to completion) are now fitted correctly. Communication with the company was friendly which was just as well because there were many phone calls. Eventually our particular installation was escalated and we did feel they were working hard to resolve issues. So what went wrong. We had 4 triple glazed units, 1 double glazed unit and a bi-fold door fitted. The estimate to install was 2 days! I have literally lost count of the number of days it has taken. Different fitters arrived at various times and most left with the intention of updating the installation team at 5 Star of all outstanding problems, some very significant. However, almost every time I contacted the installation team they seemed to always need a comprehensive update from me which was extremely draining. So there was a gross under-estimate of time required to fit and poor communication between mobile fitting teams and the installation department. Fitting problems. The 5 star fitters could not fit the beading to the triple glazed units to a satisfactory standard. 5 Star eventually arranged for Conservatory Outlet fitters to complete the job and the second fitter they sent did complete the work correctly. This was the primary issue, but there were many other secondary issues. Summary. As I submit this review we are happy with the end result, but disappointed with the process.
Robert Barkerreviewed5 Star Windows & Conservatoriesfor
DoorsWindows
17 Aug 2022

Excellent service all round

Excellent service all round. I needed a new kitchen window. Appointments were made and kept, the whole process was efficient and pricing etc made transparent - no hidden costs and everything explained. The fitters made a fantastic job and left the place spotless, and the whole process, from the initial contact to the job done was completed in a very short time. I can't thank them enough and wouldn't hesitate to recommend the company to anyone.
DenisereviewedERG Scotlandfor
Windows