03 Apr 2014
03 Apr 2014
03 Apr 2014
Everything was completed with the minimum...
Everything was completed with the minimum disruption. The fitters were exceptionally professional and extremely pleasant. This was the second time we have used Clearview and wouldn't hesitate to do so in the future. ,Well done , an excellent job !!
Julia Bond-TaylorreviewedClearview Home Improvementsfor
DoorsWindows
02 Apr 2014
Very impressed with the chaps who installed the...
Very impressed with the chaps who installed the patio door. Very polite and professional - super job.
Siobhan MerrionreviewedVisual Conservatories, Windows & Doorsfor
DoorsWindows
02 Apr 2014
7 windows, porch, back door and bi-folding...
7 windows, porch, back door and bi-folding doors.
The team work at 5 Star is excellent, everyone is very approachable and listens to what you have to say. Advice given is extremely good and well worth listening too.
All of the staff are really nice people, even if you have a problem, as we did, they will not give up until it is resolved.
Very trustworthy.
Mrs Elizabeth Bakerreviewed5 Star Windows & Conservatoriesfor
DoorsWindows
02 Apr 2014
This has been one of the most stressful things...
This has been one of the most stressful things that we have ever done, and a nightmare from beginning to end...although its not yet finished!There has been a total lack of communication throughout the conservatory process. Many workmen were untidy and we had to clean up after they had gone. Electrician left his "rubbish" behind, destroyed the polystyrene insulation on our roof hatch (he didn't tell us - we were left to discover this when Ian next went into the loft!) and he put the duct on an angle (looks untidy and unprofessional). There was plaster all over our outside bins (which we had to clean), and I have had to clean up after all of the workmen in one way or another. The tiling man arrived when we were both out at work and had locked the gate and conservatory, as no one had bothered to contact us to inform us he was arriving that day, or even to agree a date convenient for us. When he rang me to "moan" he had a arrived and there was no one here and he couldn't do his job, he wasn't particularly polite or helpful on the phone.
There were problems from the start, and a number of errors on installation (e.g. wrong colour door and window handles, no handle on one window (which was also non-opening and which we had agreed would be an opening one on order!), and they broke the kitchen vent when they moved it. Although these were put on a list for the last workman to fix, he came without half of these, claiming he didn't know he had these to do! Three panes of glass in the doors need to be replaced due to scratches and marks inside the glass. No one gave us any information following installation, and we were shocked when we had damp areas on the walls, as no one had explained that this would happen, and what we should do to help the drying out process.
We have had to do all of the "chasing" for information and keep on top of what the workmen were doing. Even the conservatory boundary line was put in the wrong place as the original surveyor got this wrong, and we fortunately noticed this and spent an hour on the phone to the so called "building manager"! We had expected the building manager to have visited the project at the beginning and certainly at the end to ensure we were happy with it or discuss any issues, however he only attended when the cavity tray was being installed and the company were talking publicity photographs. We were also not asked for consent or permission for the photos to be taken of our property.
We are completely disappointed by the standard of workmanship of some of the workers, complete lack of communication or management of the project, and we wish that we had never ordered our conservatory through Clearview. We would certainly never recommend them.
Sue Bowers & Ian JonesreviewedClearview Home Improvementsfor
ConservatoryOrangery
01 Apr 2014
Nice once finished
Nice once finished.
Dr Michael R SweetingreviewedWest Yorkshire Windowsfor
ConservatoryOrangery
01 Apr 2014
Very nice windows and fitted them well
Very nice windows and fitted them well.
Shaheen Akhtarreviewed5 Star Windows & Conservatoriesfor
DoorsWindows
01 Apr 2014
We were very pleased with everything and...
We were very pleased with everything and recommended 5 star to our daughter. Well done 5 star.
Paul Brantreviewed5 Star Windows & Conservatoriesfor
ConservatoryOrangery
01 Apr 2014
Very satisfied overall. Staff were very...
Very satisfied overall. Staff were very professional and approachable. The team who installed our windows and door were excellent - punctual, well mannered and tidy. Their workmanship was faultless.
Margaret Morrisreviewed5 Star Windows & Conservatoriesfor
DoorsWindows
01 Apr 2014
Eden Windows were one of a number of...
Eden Windows were one of a number of outlets/supplies we approached for French doors and a set of bifold doors. The initial contact with Mark and Stewart was very positive and reassuring, giving them a lead over the three other firms we asked for quotes. Eden's flexibility and interest in meeting our requirements were demonstrated in three areas: in product price; rearranging fitting at short notice; and making an adjustment to the bifold doors during fitting. All in all, one of the most professional traders/fitters I've dealt with. I'm delighted with a high quality product, supplied through excellent customer service, and wouldn't hesitate to recommend Eden Windows to friends and family.
John ToddreviewedEden Windowsfor
DoorsWindows
01 Apr 2014
Although there were some problems with the install...
Although there were some problems with the install of the windows and doors due to a failed Angle Iron and due to miss comunications between the sales person and the team, but this was sorted out very quickly and profesionally.
There were some other problems but these were also fixed by the support team.
I was very happy fitters and service engineers that visted to fit and resolve the issues with the windows and doors and went out of there way to make sure everything was done correctly.