Last year we chose 5 Star to replace our patio doors and were delighted with the results, so when it came to replacing the back door we went back to 5 Star. Once again the whole process was very smooth with excellent results. We now have a beautiful back door that matches our patio doors. I can’t recommend 5 Star enough.

Saw work had been carried out locally and contacted them for a quote. very nice chap came out and no sales pushing - just measured, gave a price and left. no pressure after and that was really nice as my experience from double glazing salesmen has not been good! Went ahead and all went very smoothly - kept updated at all times, turned up on time, fitter (Lee) was friendly and tidy and hard working. Looks lovely and very pleased and have passed company details to a few friends who are having work done. Highly recommend. 

We are so grateful to Clearview Home Improvements for their excellent, caring professionalism in resolving a major issue with our conservatory that had been designed and constructed by another company (BellaVista Glazed Extensions). Our experiences with the two companies have been worlds apart, which we have put into context below. We signed the proposal agreement with BellaVista in November 2021, because the website stated that they had the Approved Ultraframe Installer accreditation and the proposal also stated that they were the only Ultraframe Installer in Greater Manchester. They then contacted us at the beginning of January 2022 to say that they were going to commence taking down the old conservatory. The work started a few weeks later. After months of delays, various excuses, poor communication and inconvenience, we finally had the windows, doors and roof fitted by the end June 2022. The sliding doors were stiff and did not close properly at the bottom. When the plasterer and electricians came in the middle of July, we could no longer close the doors and there was a 55cm gap. It had become apparent that the roof was dipping and the gutter was leaking in the middle. We were assured that this would be fixed. However, promised timescales for resolutions were not met; further leaks were not addressed; no assistance was given to make the conservatory watertight; calls, texts and emails were not answered and we therefore commenced communication directly with Ultraframe. During this process, it became apparent that BellaVista had not fitted a strong enough eaves beam to support the size of the sliding doors. Furthermore, in December 2022, we discovered via Ultraframe that the Ultra Installer accreditation had been terminated with BellaVista in October 2021. Nevertheless, Ultraframe had given them a solution for fixing the conservatory. During the process, we found out that Clearview Home Improvements, a local company, were a genuine, approved installer for Ultraframe. We decided to visit the Warrington showroom one afternoon in the middle of January 2023. Paul Kelly, the Senior Design Consultant explained, understandably, that they didn’t do repair jobs, because they give a 20 year guarantee with their designs and constructions. He listened attentively and was very empathetic. He asked for more information to be sent to him and he would look into whether they could help. Just a few hours later, it became apparent that he had already taken action and escalated this, as Gary Oakes, the Sales Director at the Head Office in Leyland contacted us. Gary explained their position on this matter, but genuinely wanted to help us and had already started to liaise with Ultraframe. Over the following couple of weeks he gathered information from different sources and kept us informed almost daily. He offered us alternative solutions as well. After choosing the least disruptive option, we were given a very reasonable quote. A surveyor came to visit us a few days after accepting the quote. We were then given a provisional date of February 23rd for fixing the conservatory, dependent on deliveries from suppliers. The date was confirmed several days beforehand and Carl, the fitter contacted us the day before to finalise arrangements and to ask if we had any questions. The following day, Carl and his team worked like Trojans, jacking up the roof, taking out the existing windows and fixing the front of the conservatory with four new reinforced windows, French patio doors and a new sill. We sent a final ‘thank you’ email to Gary and he followed this up with a telephone call. Clearview Home Improvements have taken a huge weight off our shoulders and we can finally enjoy our conservatory. This was all done within five weeks! Communication from everyone involved has been exemplary. They have been extremely supportive, reliable and shown the utmost integrity. We will be strongly recommending them to others and would have no hesitation in going back to them in the future.

Booked us into an earlier slot when space became available. Everyone from the initial salesman, to the customer contact staff were all helpful and the work was done in great time and to a high standard.
Very happy with the product and final finish. Would certainly use again.

We have had the most amazing customer service from our project manager Steve. We knew we would be in great hands when we stepped foot into Clearview's show home. Steve is extremely attentive, proactive and approachable. We have been so impressed with his level of knowledge (we've learnt a lot from him), so a big thank you to Steve! 10/10 will recommend Clearview!

Very good workmanship had a concervatory roof replaced 

Had windows, doors and gutters. Had a small issue with the back door sticking, but it was sorted straight away. Would Recommend.

We have recently replaced all our windows, as well as our front and back doors. The team at RMC have been fantastic, even down to coming out early to fix our old door which broke not long before our new one was due to be fitted and then taking care of a key issue quickly after installation. The team who carried out the work were very professional, but also nice and friendly. Cleaned up when finished and insured we knew how all the new windows and doors worked. I would definitely recommend and use again if necessary in the future.

Last year, we decided to replace the existing polycarbonate roof on our twenty year old conservatory as it was noisy when it rained, and the sun made the room roasting in summer, and the room was freezing in winter. Although it had an electric radiator, that was expensive to use, so was rarely switched on. The upshot was the conservatory was not used very often. We had visits from several 'conservatory roof specialists' but others pressured us to buy, leaving us uncomfortable. However, from start to finish, Clearview Home Improvements made us feel valued customers. There was never any pressure to buy. Mike Parry, the salesman, came and examined our existing conservatory and tested the structure to ensure it was strong enough to take the extra weight of a Clearview roof. Fortunately it was. He told us how it would be constructed and how the old roof would be removed and the new roof would be fitted (normally) within one day and it would be watertight the same day. And that it should be completed within a week or possibly a few days more. He left us and invited us to the Clearview showroom a few days later. We travelled to the showroom and saw examples of completed roofs on conservatories, and Mike had completed a computer generated 3D model of our conservatory with a Clearview roof on, and in hindsight, our new re-roofed conservatory looks exactly like the 3D model. 10 out of 10 for that! We also decided to have a fully plumbed-in radiator connected to our existing central heating system, and this was added into the quote. We chewed it over, and decided to go ahead. We paid the initial deposit, and a couple of months later, the fitters arrived (at 07:00) with a gigantic lorry. The roof came in lots of boxes which were deposited in our back garden, alongside the conservatory. It only took them 45 minutes to unload the new roof. The fitters – Jamie McGown and Dec started dismantling the old roof, which was removed in about an hour, and the new roof was fitted by 12:30pm. Then, only the two glazed panels still needed to be fitted. The tiles were fitted on one side, and by that evening both sides were fully waterproof. The next day, Jamie and Dec returned to finish the roof and they were only there for the morning. The plumber, Carl Foley arrived with his mate, and were able to connect flexible pipes from the bedroom above the conservatory and pushed the pipe through the cavity wall down the cavity and drilled from the conservatory wall into the cavity wall, without damaging any of the existing decorations, meaning no existing wallpapering or painting had to be redone within the house. Major result! The electricians – Wayne Howson and Josh came and did the first fixing, and later were even able to incorporate a Shelly Wi-Fi module into the light switch socket, meaning that I can dim the new conservatory LED lights from my phone (or using Alexa, or Google Home, or Apple Homekit). Then the plasterer, Andy Wood, came and fitted the plasterboard and plastered over. He made as little mess as he could - plastering isn't the cleanest of tasks - and did as good a job of cleaning up was was possible. After the plaster was dry, the electricians returned and final fixed the LED lights and switches and certified the electrics as safe. A couple of remedial jobs were left over as a couple of parts had been supplied in the wrong colour and needed replacing (we were made aware at the time and knew this was temporary). Clearview's service engineer, Adam Clayton was out within a couple of days and replaced those parts with the correct coloured items swiftly and with no hassle. Once all of the work was completed, Kenny Thistlethwaite cleaned up admirably, cleaning the conservatory inside and out and cleaned around the paths and our drive, jet-washing the paths and drive, and left the place looking better than before Clearview arrived. What a brilliant job. We have nothing but praise for the work that Clearview's team have done, from start to finish, and their 20 year guarantee leaves us with nothing but confidence. Every one of their team was polite, friendly, professional and good humoured. I would thoroughly recommend the Clearview team. Of course, the whole point of this exercise is that now the room is already warm (as it is now winter) because there is a radiator in there with a thermostatic radiator valve to keep it a comfortable temperature so we are going to be in there more. We are, of course, looking forward to being in there throughout summer too.

Our new conservatory looks great and everyone we dealt with at 5 star was polite and professional. The installation was not without its problems from damage caused to internal decoration, incomplete finishing and a damaged window pane that needed to be replaced part of the process. 5 star were quick to remedy the majority of these issues without quarrel. Unfortunately, the installation has now left us with decorating issues that we have to resolve in the adjoining room.

Excellent service from the initial inquiry through to completion of the job.

Absolutely delighted with our new door. Donnie and Gordon arrived at time agreed and got straight to work. If it wasn’t for the new door you wouldn’t know they had been there, very professional and absolutely no mess. Extremely high standard of work carried out by two charming tradesmen. Would highly recommend ERG.