31 May 2025
Warranty is worthless.
Entire house fitted with windows less than a year ago, overall they seem ok, but its the after-sales service that you need to watch out for.
Ecofit wont transfer the warranty to a new homeowner, which makes it a limited warranty, not the impressive guarantee that they celebrate in their paperwork. Interestingly, they will also not honour the warranty with the original homeowner if they move out of the house - in our situation, we are in touch with the original homeowner, but Ecofit refuse to honour the warranty, even if the original homeowner was to request the repair.
This was told to me with delight by the receptionist who very quickly resorted to this line almost immediately after our phone call started. One might wonder why a business would offer such a 20 year guarantee, but seek not to honour it at all if the home changes hands; it became clear why this was later on.
One of the handles on the windows we have has come loose - the paperwork states the windows were fitted in June 2024, 4 months before we took ownership of the house, since when the window hasn't been opened until the summery weather began a few weeks ago. During the conversations with the business, not only did they advise the warranty was non-transferable; the contracted party (the previous owner) could not claim on the warranty; but a handle coming off less in less than a year was not an installation or a manufacturing fault, and was not coverable at all; the owner claimed if a handle has come off then it must have been exposed to extreme trauma and there was no possibility it could have happened otherwise (not that they were willing to come and investigate). They also refused to give me information on the part to seek my own replacement.
All-in-all I would recommend if you are looking to have these cowboys install your windows, be confident that they've done a good job from the outset because from the sounds of it they know their windows are fallible and will use any excuse they can find not to honour their guarantee. From their website: "We have total confidence in our products and installation skills, and the length of this guarantee proves that." The truth is, they can offer a 20 year guarantee because they have no intention of actually honouring it and will seek any opportunity to escape it that they can.
I did attempt to resolve this with the firm before writing a review, but they simply ignored it and never replied.
Their commitment to the Glass and Glazing Federation's Ethical Code of Practice it seems are only skin-deep, and the Consumer Protection Association membership must come in a cereal packet because it certainly seems that there's no willingness to uphold these concepts in practice.
Ecofit wont transfer the warranty to a new homeowner, which makes it a limited warranty, not the impressive guarantee that they celebrate in their paperwork. Interestingly, they will also not honour the warranty with the original homeowner if they move out of the house - in our situation, we are in touch with the original homeowner, but Ecofit refuse to honour the warranty, even if the original homeowner was to request the repair.
This was told to me with delight by the receptionist who very quickly resorted to this line almost immediately after our phone call started. One might wonder why a business would offer such a 20 year guarantee, but seek not to honour it at all if the home changes hands; it became clear why this was later on.
One of the handles on the windows we have has come loose - the paperwork states the windows were fitted in June 2024, 4 months before we took ownership of the house, since when the window hasn't been opened until the summery weather began a few weeks ago. During the conversations with the business, not only did they advise the warranty was non-transferable; the contracted party (the previous owner) could not claim on the warranty; but a handle coming off less in less than a year was not an installation or a manufacturing fault, and was not coverable at all; the owner claimed if a handle has come off then it must have been exposed to extreme trauma and there was no possibility it could have happened otherwise (not that they were willing to come and investigate). They also refused to give me information on the part to seek my own replacement.
All-in-all I would recommend if you are looking to have these cowboys install your windows, be confident that they've done a good job from the outset because from the sounds of it they know their windows are fallible and will use any excuse they can find not to honour their guarantee. From their website: "We have total confidence in our products and installation skills, and the length of this guarantee proves that." The truth is, they can offer a 20 year guarantee because they have no intention of actually honouring it and will seek any opportunity to escape it that they can.
I did attempt to resolve this with the firm before writing a review, but they simply ignored it and never replied.
Their commitment to the Glass and Glazing Federation's Ethical Code of Practice it seems are only skin-deep, and the Consumer Protection Association membership must come in a cereal packet because it certainly seems that there's no willingness to uphold these concepts in practice.
