Entire house fitted with windows less than a year ago, overall they seem ok, but its the after-sales service that you need to watch out for.

Ecofit wont transfer the warranty to a new homeowner, which makes it a limited warranty, not the impressive guarantee that they celebrate in their paperwork. Interestingly, they will also not honour the warranty with the original homeowner if they move out of the house - in our situation, we are in touch with the original homeowner, but Ecofit refuse to honour the warranty, even if the original homeowner was to request the repair.

This was told to me with delight by the receptionist who very quickly resorted to this line almost immediately after our phone call started. One might wonder why a business would offer such a 20 year guarantee, but seek not to honour it at all if the home changes hands; it became clear why this was later on.

One of the handles on the windows we have has come loose - the paperwork states the windows were fitted in June 2024, 4 months before we took ownership of the house, since when the window hasn't been opened until the summery weather began a few weeks ago. During the conversations with the business, not only did they advise the warranty was non-transferable; the contracted party (the previous owner) could not claim on the warranty; but a handle coming off less in less than a year was not an installation or a manufacturing fault, and was not coverable at all; the owner claimed if a handle has come off then it must have been exposed to extreme trauma and there was no possibility it could have happened otherwise (not that they were willing to come and investigate). They also refused to give me information on the part to seek my own replacement.

All-in-all I would recommend if you are looking to have these cowboys install your windows, be confident that they've done a good job from the outset because from the sounds of it they know their windows are fallible and will use any excuse they can find not to honour their guarantee. From their website: "We have total confidence in our products and installation skills, and the length of this guarantee proves that." The truth is, they can offer a 20 year guarantee because they have no intention of actually honouring it and will seek any opportunity to escape it that they can.

I did attempt to resolve this with the firm before writing a review, but they simply ignored it and never replied.

Their commitment to the Glass and Glazing Federation's Ethical Code of Practice it seems are only skin-deep, and the Consumer Protection Association membership must come in a cereal packet because it certainly seems that there's no willingness to uphold these concepts in practice.

Excellent customer service with full explanation of the process. Arrived on time each visit when providing quote and when measuring. Kept to time scale as promised when booked installation. Area all tidied and clear when finished job and provided demonstration how to use window and paperwork on how to maintain. Would definitely recommend. 

We had Ecofit replace our 2 doors at our house. I would definitely recommend as was a nice and easy process start to finish and left and excellent job. Doors are amazing and guys hoovered up after them. 

Ecofit guys, Wayne, Lee & another young guy who's name escapes me, are all stars. They were unequivocally professional at their job , which shows. Their happy demeanour & jovial good banter will be missed. It is plain to see, they love their jobs, by the pride they take in every detail they apply to it. I would highly recommend this company 100% and would like to thank them for their hard work.

Helpful friendly staff, have ordered a number of double glazing units.

First class service from initial visit from Paul, pricing, communication & the installers over the 3 days were first class. A few minor adjustments required but transformed our home, looks amazing. The 3 fitters worked hard, we’re polite & took the time to explain things, a credit to EcoFit! Would recommend them highly in all aspects!

Great professional company, very competitive, prompt and a very neat job. Very very happy with the price and the product. Would definitely recommend. Thanks very much guys.

Front and back doors replaced to the highest of standards. A very professional, and friendly service from start to finish.

Absolutely brilliant service from Paul and Garry and the fitters at Ecofit supplying and fitting windows throughout our house. From the survey, installation, assisting with structural issues we had with one of the window openings and also the attention to detail, nothing was too much trouble. If you are looking for quality Windows at a fair price, look no further.

Great service from Paul, Garry and their team. We love our new conservatory. Thanks

Worth while waiting for through the lockdown, Paul and Wayne from Ecofit did a great job fitting my doors and windows, professional workmanship with added attention to detail, Very Pleased with the Finnish, Many Thanks.