Excellent service from start to finish

Very pleased with service and product

Workmen were punctual + efficient however the wrong handles were on the doors and edging came off 4 hours after completion. Corrections and handles fitted 1 week later and new locks very nice. no further concerns.

George from Hazlemere windows was very professional when he came to measure up the windows and doors. He explained the process very well. Ashley who fitted the windows was extremely professional, friendly and polite. He left the area very tidy.

Very happy with all.

Over optimistic installation time of 3 days from both the salesman and surveyor. head office booked 5 days. Reality was 8 working days because of the lack of fitting. Installation time was crucial to me because of the effect I knew it would have on my health and I would have staged the work. The installers seem to have done the work as cheaply and expeditiously as possible for themselves. The first wooden window ledge installed had an obvious slope down towards the window, allegedly due to the uneven surface. I was assured by both the salesman and surveyor that the front and side doors would not have high thresholds and would not cause a trip hazard. This is not how two doors have been installed. Both thresholds are positioned far higher that they were and there is less in-fill above the front door that I was told to expect. The surveyor gave the impression that both of the side PVC door sills could be matched and would overhang the step, this was not the case and I was not informed. Except for the waiting time the service provided by the remedial team of Shannon, Michael, and Andy was excellent. I was kept advised by Shannon and Andy when Andy had problems with his van. Andy Gowing did an extremely good job of remedying faults. He refitted loose window tiles. He almost eliminated marks on the PVC door and adjusted a difficult to open window handle, both of these I feel should have been dealt with during manufacture. it is disappointing to receive unsigned letters addressed to " Dear Customer" and marked " date as postmark" especially when some of the enclosures were missing. However, I am pleased with how the "false ceiling" in the porch has been installed. Frank Poole

Very pleased with all aspects of the installation - the blue eco-lite active blue roofing in particular. Brilliant fitters too.

Expensive but you get what you pay for!