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65 Reviews
Overall Rating
About County Group
When you’re thinking about improving your home, whether it’s by replacing windows and doors or installing a bespoke conservatory or orangery, choosing the right home improvement company is one of the most important decisions you’ll make. That’s why, here at County we have a team of friendly and highly experienced sales advisors, designers and fitters to work with you to bring your home improvement visions to life. We have been improving homes across Sussex and Kent for over 37 years and so confident are we of the quality and durability of our products, as well as the expertise of our installers, that we offer a 10 year guarantee on everything and an incredible 20 year guarantee on selected products.

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    04 Jul 2022

    Fantastic Job

    Ryan and Rob did a fantastic job fitting new windows and were very friendly and polite. They left the rooms very clean and tidy too. Thank you.
    M Fisher
    04 Jul 2022

    Very Professional

    Ryan and Rob worked so well fitting the whole house with new windows and doors. The job was finished sooner than expected. They left everywhere tidy and clean. Very professional.
    Crawford - Sussex
    26 Jan 2022

    Poor service

    Floor Damaged.
    Incorrect switch fitted.
    Frame Gaps on corners.
    Endcap lose.
    Plaster Cracks.
    Poor response to snagging
    Nigel Whitty
    04 Nov 2021

    Highly recommend!

    Very impressed with their workmanship and professional installation of our Conservatory in 2020 and Patio doors in 2021. Highly recommend!
    Corbett - Sussex
    04 Sep 2021

    Both times they have been courteous, quiet, efficient and cleared up well at the end of each day.

    This is the second batch of timber windows we have had installed by County after a truly awful experience with a different company whose name began with an E. The surveyor (Alan) really knows his job and is clearly very experienced. The windows from County are also really good quality with small window bars that let as much light as possible though. But it is the installation teams they use that are in my opinion provide the real point of difference. Both times they have been courteous, quiet, efficient and cleared up well at the end of each day. They took the time to explain things and problem solve with us when our Victorian cottage was out of true, and in these uncertain times, followed all the Covid rules around wearing face masks etc. Many thanks to Tyler and Callum.
    DE - Sussex
    04 Aug 2021

    Definitely use them again.

    I recently had County - The Home Improvers replace the front door on my cottage. Two years ago I had them replace all my windows and my back door. I can not recommend this company enough. Every aspect of dealing with this company is a pleasure. From the first to the last interactions County are professional, knowledgeable and committed to providing the best quality products and service. Prior to buying I visited the Heathfield Centre and the Tunbridge Wells showroom. The sales people are very organised, listen to your requirements, make suggestions and ensure that you get what you need / require rather than trying to sell you more! Once you buy the good service continues. The surveyor and office staff keep you informed and do their very best to ensure the process is smooth and trouble free. When they arrange an appoint, to measure up or to install they always turn up and on time! they promptly respond to all calls and emails. The installation teams are friendly and professional, ensuring you are fully happy before, during and after the installations and make sure they fully clean up after themselves. Another nice touch was that both installation teams that dealt with me were family teams, one a father and son, the other a father and daughter. This company fully appreciate that it is your choice, that it is your home and that you are spending a lot of money, so do all they can to make the whole thing a good experience. Definitely use them again.
    SM - Sussex
    04 Aug 2021

    Excellent service from County

    We have a listed property so getting the windows right was important to obtain approval from the council. The windows look really good and we have been complimented on them by several people. The two men who came to install were brilliant. They were tidy and very respectful of our home with any small comments we had being dealt with promptly and efficiently.
    Stallwood - Sussex
    04 Jul 2021

    Thank you for such wonderful service.

    We received wonderful, friendly and professional service from start to finish. During the tricky times of Covid, we were kept informed of any delays regarding suppliers, and County did all they could to ensure we had our door fitted as soon as possible. We are thrilled with the quality of our new front door. Thank you for such wonderful service.
    R Pillar - Sussex
    25 Jun 2021

    Very happy

    Very happy with the care and workmanship of the boys. Done an excellent job. Thank you.
    Mrs Margaret Collins
    13 May 2021

    Very pleased

    Very pleased with the quality and installation.
    John Hawes
    18 Jan 2021

    Brilliant service.

    Brilliant service all very satisfactory.
    Mrs Judith Gibson
    11 Nov 2020

    Lovely new windows

    Just to let you know I have transferred the balance of my invoice today as you have now finished fitting my lovely new windows.
    Mr & Mrs Rockall